Dave & Buster's

Support Technician

Dave & Buster's
Philadelphia, PA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you an experienced and customer-oriented Support Technician looking for an exciting opportunity? Dave & Buster's is looking for a motivated and detail-oriented Support Technician to join our team and help us provide exceptional service to our guests.This role is an integral part of the Dave & Buster's team and requires a strong technical background and excellent customer service skills. The ideal candidate will have a passion for technology, a commitment to providing excellent customer service, and an ability to troubleshoot and resolve technical problems.The successful Support Technician will be required to have a minimum of three years of experience in a technical support role, possess excellent communication and interpersonal skills, and have a strong working knowledge of computers and computer networks.If you are looking for an exciting new challenge and are committed to providing outstanding customer service, we invite you to apply to join our team!

Responsibilities:

  1. Provide technical support to guests in a timely and efficient manner.
  2. Troubleshoot and resolve technical problems.
  3. Monitor and maintain computer networks to ensure optimal performance.
  4. Provide excellent customer service to guests.
  5. Maintain an up-to-date knowledge of technological advances and developments in the industry.
  6. Document and log technical issues.
  7. Assist in system installations and upgrades.
  8. Train new employees on technical processes and procedures.
  9. Monitor system performance and take corrective action as needed.
  10. Create and maintain accurate and detailed technical documentation.
Where is this job?
This job is located at Philadelphia, PA, USA
Job Qualifications

  • Ability To Work In A Fast-Paced Environment

  • Knowledge Of Pos Systems

  • Strong Customer Service Skills

  • Technical Aptitude

  • Excellent Problem-Solving Skills

  • Knowledge Of Safety Regulations

  • Ability To Lift Heavy Equipment

  • Ability To Communicate Effectively With Colleagues And Customers

Required Skills

  • Inventory Management

  • Troubleshooting

  • Communication

  • Sales

  • Multitasking

  • Problem Solving

  • customer service

  • Cash Handling

  • Compliance

  • Organization

  • Sanitation

  • safety

  • Computer Literacy

  • POS system

  • Game Maintenance

Soft Skills

  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • self-motivation

  • flexibility

  • Teamwork

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Support Technician in Philadelphia, PA, USA is $40,000 to $50,000. This range varies depending on experience, certifications, and the type of employer.

Additional Information
Dave & Buster's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 15th, 2023
Apply BeforeMay 22nd, 2025
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About Dave & Buster's

Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.

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