Dave & Buster's

Support Technician

Dave & Buster's
Maple Grove, MN, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

We are looking for an enthusiastic Support Technician to join the team at Dave & Buster’s! In this role, you will be responsible for troubleshooting and resolving technical issues related to our restaurants’ operations. The ideal candidate will have a strong technical background, excellent customer service skills, and a passion for problem solving. If you are up for the challenge, we want to hear from you!To be successful in this role, you must possess a minimum of two years of experience in IT support or a related field. You must also have a strong working knowledge of software, hardware, and networking systems. Additionally, a technical certification such as A+ or Network+ is highly desirable.If you have a positive attitude and the technical skills to be a successful Support Technician, we invite you to apply for this exciting opportunity today!

Responsibilities:

  1. Provide technical assistance and troubleshoot technical problems related to Dave & Buster's operations.
  2. Respond to customer inquiries and provide excellent customer service.
  3. Develop and maintain a working knowledge of software, hardware, and networking systems.
  4. Investigate, diagnose, and resolve technical issues in a timely manner.
  5. Collaborate with other departments to identify and resolve technical issues.
  6. Maintain records of customer interactions and technical issues.
  7. Monitor and maintain system performance.
  8. Keep abreast of new technologies and updates to existing systems.
  9. Ensure that all systems are running efficiently and securely.
  10. Follow established policies and procedures for resolving technical issues.
Where is this job?
This job is located at Maple Grove, MN, USA
Job Qualifications

  • Excellent Customer Service Skills

  • Good Communication Skills

  • Knowledge Of Pos Systems

  • Ability To Work Independently

  • Willingness To Work Flexible Hours

  • Ability To Troubleshoot Hardware And Software Issues

  • Ability To Lift Heavy Items

  • Ability To Use Hand And Power Tools

Required Skills

  • Troubleshooting

  • Scheduling

  • Event Planning

  • customer service

  • Tracking

  • Merchandising

  • Repairing

  • Cleaning

  • Cashiering

  • Upselling

  • Gaming

  • Promoting

  • Food prep

  • Selling

  • Inventorying

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Support Technician in Maple Grove, MN, USA is $40,000 to $60,000 per year. This range may vary depending on the experience and qualifications of the individual.

Additional Information
Dave & Buster's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 15th, 2023
Apply BeforeMay 10th, 2026
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About Dave & Buster's

Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.

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