Dave & Buster's

Support Technician

Dave & Buster's
Houston, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

We are excited to announce an opening for a Support Technician here at Dave & Buster's! We are looking for an enthusiastic individual with a passion for technology and a commitment to providing great customer service. The ideal candidate will have excellent problem-solving skills and the ability to troubleshoot issues quickly and efficiently.We are seeking a Support Technician who is both knowledgeable and personable, with the ability to communicate effectively with customers, coworkers, and management alike. The successful candidate will have a minimum of 1-2 years of technical support experience, as well as a working knowledge of various hardware and software technologies.If you are looking for an opportunity to join a dynamic, customer-focused team, then this is the role for you!

Responsibilities of a Support Technician:

  • Provide technical support and troubleshooting services to customers
  • Respond to customer inquiries and complaints in a timely manner
  • Diagnose and resolve technical issues related to hardware and software
  • Utilize remote access tools to access and configure customer systems
  • Maintain detailed records of customer interactions and technical issues
  • Install and configure hardware and software applications
  • Train customers on the use of hardware and software applications
  • Ensure customer satisfaction by providing timely and effective resolution of customer issues
  • Collaborate with other technicians, management, and teams to resolve customer issues
  • Maintain a high level of professionalism and customer service at all times
Where is this job?
This job is located at Houston, TX, USA
Job Qualifications

  • Ability To Troubleshoot Technical Problems

  • Ability To Work Flexible Hours

  • Knowledge Of Pos Systems

  • Strong Customer Service Skills

  • Good Organizational And Time Management Skills

  • Ability To Work Calmly Under Pressure

  • Knowledge Of Game Mechanics

  • Ability To Lift Heavy Items

Required Skills

  • Inventory Management

  • Training

  • Networking

  • Troubleshooting

  • Communication

  • Multitasking

  • Problem Solving

  • customer service

  • Repairing

  • Cash Handling

  • Food safety

  • POS systems

  • Patience

  • Sanitation

  • food preparation

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Support Technician in Houston, TX, USA is $32,000-$52,000. This range is based on different factors such as education level, experience, and the specific job requirements.

Additional Information
Dave & Buster's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 15th, 2023
Apply BeforeMay 10th, 2026
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About Dave & Buster's

Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.

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