Front Desk/Host
Are you a friendly and outgoing individual looking for a fun and dynamic workplace? Look no further, Dave & Buster's is seeking a Front Desk/Host to join our team! As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere. We are looking for someone who is passionate about providing exceptional customer service and has a knack for multitasking. If you have a great attitude, excellent communication skills, and a passion for the entertainment industry, we'd love to have you on our team!
- Greet and welcome guests in a friendly and professional manner as they enter the establishment.
- Serve as the first point of contact for guests, providing them with information about the establishment and its services.
- Manage the flow of guests entering and exiting the establishment to ensure a smooth and efficient experience.
- Answer phone calls and respond to inquiries from guests, providing accurate and timely information.
- Maintain a clean and organized front desk area, ensuring a positive first impression for guests.
- Handle guest complaints and resolve issues in a calm and professional manner.
- Maintain knowledge of current promotions, events, and specials to inform guests and encourage sales.
- Assist with seating guests and managing reservations to ensure a balanced flow of guests in the establishment.
- Work closely with other staff members to ensure a seamless and enjoyable experience for guests.
- Multitask and prioritize tasks effectively, maintaining a high level of customer service at all times.
- Continuously strive to improve the guest experience by seeking and implementing feedback and suggestions.
- Adhere to company policies and procedures, including safety and sanitation guidelines.
- Maintain a positive attitude and a friendly demeanor at all times, creating a welcoming and fun atmosphere for guests.
- Attend training sessions and meetings to stay updated on company policies, procedures, and promotions.
- Represent the company in a professional and positive manner at all times.
Excellent Communication And Customer Service Skills: A Front Desk/Host At Dave & Buster's Must Have Strong Interpersonal Skills To Greet And Interact With Guests, As Well As Handle Any Inquiries Or Issues In A Professional And Friendly Manner.
Organizational And Multitasking Abilities: This Role Requires The Ability To Handle Multiple Tasks Simultaneously, Such As Checking In Guests, Managing Reservations, And Answering Phone Calls, While Maintaining A Clean And Organized Front Desk Area.
Knowledge Of Dave & Buster's Offerings: A Front Desk/Host Should Be Familiar With The Various Games, Food And Beverage Options, And Special Events At Dave & Buster's To Provide Accurate Information And Recommendations To Guests.
Experience In A Fast-Paced Environment: Working At Dave & Buster's Can Be Fast-Paced And Hectic, Especially During Peak Hours And Busy Weekends. Candidates With Previous Experience In A Similar Environment, Such As A Busy Restaurant Or Hotel, May Be Better Equipped To Handle The Demands Of The Job.
Ability To Work Flexible Hours: Front Desk/Hosts At Dave & Buster's May Be Required To Work Evenings, Weekends, And Holidays, So Candidates Should Be Willing And Able To Accommodate A Flexible Schedule. This Is Especially Important During Busy Periods When The Demand For Staff May Be Higher.
Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Cash Handling
Teamwork
Organization
Salesmanship
Problem-Solving
Multi-tasking
Reservation Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Desk/Host in Austin, TX, USA is between $12-$15 per hour. This can vary depending on the specific job duties, experience level, and company. Some positions may offer additional benefits such as health insurance, paid time off, and bonuses. It is important to research and compare salaries for similar positions in the area to get a better understanding of the market rate.
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Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.
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