Front Desk/Host
Welcome to the exciting world of Dave & Buster's! Our Front Desk/Host team plays a crucial role in providing a fun and entertaining experience for our guests. As a Front Desk/Host, you will be the first point of contact for our guests, welcoming them with a smile and ensuring their visit is a memorable one. We are looking for energetic and outgoing individuals who are passionate about providing exceptional customer service and enjoy working in a fast-paced environment. If you are ready to be part of a dynamic team and help create unforgettable moments for our guests, then we want you!
- Greeting and welcoming guests with a friendly and positive attitude.
- Providing exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
- Maintaining a clean and organized front desk area.
- Answering phone calls and directing them to the appropriate department.
- Checking in and seating guests for dining and entertainment experiences.
- Assisting with reservations and event bookings.
- Collaborating with other team members to ensure a smooth and efficient flow of guests.
- Upselling and promoting Dave & Buster's products and services.
- Resolving guest complaints and escalating issues to management when necessary.
- Maintaining knowledge of current promotions, events, and menu items.
- Ensuring guest satisfaction by following up and addressing any concerns.
- Adhering to company policies and procedures, including safety and sanitation guidelines.
- Maintaining a positive and professional demeanor at all times.
- Being a team player and assisting in other areas as needed.
- Continuously seeking opportunities to improve the guest experience and providing feedback to management.
Excellent Communication Skills: A Front Desk/Host At Dave & Buster's Must Have Strong Verbal And Written Communication Skills To Interact With Customers, Answer Phone Calls, And Assist With Reservations Or Inquiries.
Customer Service Experience: This Position Requires Prior Experience In Customer Service, As The Front Desk/Host Will Be The First Point Of Contact For Guests And Must Provide A Welcoming And Positive Experience.
Organizational Skills: The Ability To Multitask And Stay Organized Is Crucial In A Fast-Paced Environment Like Dave & Buster's. The Front Desk/Host Will Be Responsible For Managing Reservations, Seating Guests, And Assisting With Various Tasks Throughout The Day.
Knowledge Of Pos Systems: Familiarity With Point-Of-Sale Systems Is Beneficial For A Front Desk/Host At Dave & Buster's. This Will Allow Them To Efficiently Process Payments, Manage Tabs, And Handle Any Technical Issues That May Arise.
Flexible Schedule: As A Popular Entertainment Venue, Dave & Buster's May Have Varying Hours And Require Employees To Work Weekends And Holidays. A Front Desk/Host Should Be Willing To Work A Flexible Schedule To Accommodate The Needs Of The Business.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Cash Handling
Hospitality
Teamwork
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Front Desk/Host in Jacksonville, FL, USA is $10-$14 per hour. This can vary depending on the specific job duties, experience level, and location. Some higher-end hotels or establishments may offer a higher salary for this position. It is best to research the specific company and job listing for more accurate salary information.
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Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.
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