Front Desk/Host
Welcome to the world of Dave & Buster's! We are a dynamic and fast-paced entertainment company looking for a friendly and energetic Front Desk/Host to join our team. As the first point of contact for our guests, you will play a crucial role in creating a positive and memorable experience for everyone who walks through our doors. We are seeking someone with excellent communication skills, a passion for customer service, and a positive attitude to join our team. If you love working in a fun and interactive environment, then we want to hear from you!
- Greet and welcome guests in a friendly and professional manner upon their arrival at Dave & Buster's.
- Serve as the first point of contact for all guests, ensuring their needs are met and any questions or concerns are addressed promptly.
- Maintain a positive and welcoming atmosphere for guests by consistently displaying a friendly and energetic attitude.
- Answer phone calls and provide accurate information to guests regarding menu items, reservations, and other inquiries.
- Manage the waitlist and seating arrangements to ensure efficient and timely service for all guests.
- Collaborate with other team members to ensure smooth and seamless transitions for guests between the front desk and other areas of the establishment.
- Provide exceptional customer service by anticipating guest needs and resolving any issues or complaints in a timely and professional manner.
- Maintain a clean and organized front desk area, including keeping menus and promotional materials up to date and well-stocked.
- Adhere to all company policies, procedures, and safety guidelines to ensure a safe and enjoyable experience for guests and team members.
- Continuously strive to improve the guest experience by seeking feedback, making suggestions for improvement, and implementing changes as needed.
Excellent Communication Skills: A Front Desk/Host At Dave & Buster's Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Guests, Coworkers, And Management.
Customer Service Experience: This Position Requires Previous Experience In Customer Service, As The Front Desk/Host Is Often The First Point Of Contact For Guests. Candidates Should Have A Proven Track Record Of Providing Exceptional Customer Service And Resolving Customer Complaints.
Organizational Skills: The Ability To Multitask And Stay Organized Is Crucial For A Front Desk/Host At Dave & Buster's. They Will Be Responsible For Managing Reservations, Seating Guests, And Answering Phone Calls, All While Maintaining A Clean And Organized Front Desk Area.
Knowledge Of Dave & Buster's: It Is Important For Candidates To Have A Good Understanding Of Dave & Buster's As A Brand, Including Its Menu, Games, And Promotions. This Knowledge Will Help Them Provide Accurate Information To Guests And Assist With Up-Selling And Cross-Selling Opportunities.
Team Player: A Front Desk/Host At Dave & Buster's Must Be A Team Player And Work Well With Others. They Will Be Working Closely With Servers, Bartenders, And Management To Ensure Efficient Operations And A Positive Guest Experience. Candidates Should Be Able To Collaborate And Communicate Effectively With Their Team Members.
Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Cash Handling
Computer skills
Problem-Solving
Multi-tasking
team
Organizational
Reservation Management
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Desk/Host in Louisville, KY, USA is between $21,000 and $30,000 per year. This can vary depending on the specific company and the level of experience of the individual. Salaries may also be affected by factors such as bonuses, benefits, and location.
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Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.
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