Front Desk/Host
Welcome to Dave & Buster's, the ultimate destination for food, fun, and games! We are currently seeking a friendly and energetic individual to join our team as a Front Desk/Host. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience at our establishment. If you have a passion for customer service and a knack for creating a welcoming atmosphere, we want you to join our team!
- Greet and welcome guests upon arrival, providing a warm and friendly first impression.
- Manage the guest flow and seating arrangements to ensure an efficient and organized process.
- Answer phone calls and respond to inquiries in a professional and timely manner.
- Provide information about menu items, promotions, and special events to guests.
- Maintain knowledge of current and upcoming games, activities, and attractions to assist guests with their entertainment choices.
- Handle guest complaints and concerns promptly and effectively, ensuring a positive resolution.
- Collaborate with other team members to create a welcoming and enjoyable atmosphere for guests.
- Anticipate and address any potential issues or challenges to ensure a seamless guest experience.
- Handle cash and credit card transactions accurately and efficiently.
- Follow all safety and security procedures to maintain a safe environment for guests and team members.
- Maintain a clean and organized front desk area at all times.
- Assist in training new team members on front desk procedures and customer service standards.
- Continuously strive to exceed guest expectations and provide exceptional customer service.
- Uphold the company's values and image by representing Dave & Buster's in a professional and positive manner.
- Perform other duties as assigned by management.
Excellent Communication Skills: A Front Desk/Host At Dave & Buster's Must Possess Strong Communication Skills To Effectively Interact With Guests And Team Members. This Includes Greeting Guests, Answering Questions, And Handling Complaints In A Professional And Friendly Manner.
Customer Service Experience: Prior Experience In Customer Service Is Essential For A Front Desk/Host Position At Dave & Buster's. This Role Requires The Ability To Provide Exceptional Service To Guests, Anticipate Their Needs, And Ensure A Positive And Memorable Experience.
Organizational Skills: The Front Desk/Host Is Responsible For Managing Multiple Tasks Simultaneously, Such As Answering Phone Calls, Making Reservations, And Maintaining The Cleanliness Of The Front Desk Area. Strong Organizational Skills Are Necessary To Handle These Responsibilities Efficiently.
Knowledge Of Point-Of-Sale Systems: Dave & Buster's Uses A Point-Of-Sale System To Process Guest Orders And Payments. Candidates For This Position Should Have Experience Using These Systems Or Be Able To Quickly Learn And Adapt To New Technology.
Team Player: As A Front Desk/Host At Dave & Buster's, You Will Work Closely With Other Team Members To Ensure A Seamless And Enjoyable Experience For Guests. The Ability To Collaborate And Work Well In A Team Environment Is Crucial For Success In This Role.
Communication
Time Management
Multitasking
Problem Solving
Conflict Resolution
customer service
Cash Handling
Teamwork
POS systems
Adaptability
Attention to
Reservation Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Desk/Host in St. Louis, MO, USA is between $25,000 to $35,000 per year. This can vary depending on factors such as the specific job duties, experience level, and the type of industry the front desk/host is working in. Additionally, some positions may offer additional benefits such as bonuses or commission.
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Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.
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