Captain - Customer Service
Welcome to Dave & Buster's, the ultimate destination for food, fun, and games! We are currently seeking a dynamic and enthusiastic individual to join our team as a Captain for our Customer Service department. As a Captain, you will be responsible for overseeing and managing the front of house operations to ensure our guests have an exceptional experience. We are looking for someone who is passionate about providing top-notch customer service, has excellent leadership skills, and is able to thrive in a fast-paced and energetic environment. If you have a passion for exceeding expectations and creating memorable moments for our guests, then we want you to join our team!
- Oversee and manage the front of house operations to ensure a smooth and efficient operation.
- Provide exceptional customer service to all guests, ensuring their needs are met and any issues are addressed promptly.
- Lead and motivate a team of customer service associates to deliver outstanding service and create a positive work environment.
- Train and onboard new customer service associates, setting them up for success and ensuring they understand company policies and procedures.
- Monitor and maintain high standards of cleanliness and organization throughout the front of house area.
- Coordinate with other departments to ensure a cohesive and seamless guest experience.
- Handle and resolve guest complaints or concerns in a professional and timely manner.
- Maintain knowledge of current promotions, events, and specials to effectively communicate with guests and drive sales.
- Conduct regular evaluations of customer service associates and provide feedback for improvement.
- Stay updated on industry trends and best practices to continuously improve the customer service experience at Dave & Buster's.
Strong Leadership Skills: A Captain At Dave & Buster's Must Possess Strong Leadership Abilities And Be Able To Effectively Manage A Team Of Customer Service Staff.
Excellent Communication Skills: As The Main Point Of Contact For Customers, A Captain Must Have Exceptional Communication Skills To Ensure Clear And Effective Communication With Guests And Fellow Team Members.
Extensive Customer Service Experience: Candidates For This Role Should Have A Proven Track Record Of Providing Exceptional Customer Service, Preferably In A High-Volume Environment.
Ability To Handle High-Pressure Situations: As A Captain, One Must Be Able To Stay Calm And Composed In High-Pressure Situations, Such As Dealing With Difficult Customers Or Managing A Busy Shift.
Knowledge Of Dave & Buster's Policies And Procedures: A Strong Understanding Of The Company's Policies And Procedures Is Essential For A Captain To Effectively Train And Lead Their Team And Ensure A Smooth Operation.
Communication
Time Management
Attention to detail
Leadership
Conflict Resolution
Customer Relations
Teamwork
Salesmanship
Problem-Solving
Adaptability
Multi-tasking
Organizational
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Captain - Customer Service in St. Louis, MO, USA is between $35,000 and $65,000 per year. This may vary depending on the specific company, experience level, and industry. Additionally, some companies may offer bonuses, commissions, and other benefits that can impact the overall salary range.
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Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.
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