Captain - Customer Service
Welcome to Dave & Buster's, a company that prides itself on providing exceptional entertainment and dining experiences to our guests. We are currently seeking a driven and customer-oriented individual to join our team as a Captain - Customer Service. As the face of our establishment, the Captain - Customer Service plays a crucial role in ensuring our guests have a memorable and enjoyable experience. If you thrive in a fast-paced environment, have a passion for providing outstanding customer service, and possess strong leadership skills, we want to hear from you!
- Greet and welcome guests as they enter the establishment.
- Provide excellent customer service by anticipating and meeting guests' needs.
- Act as a point of contact for guests and handle any inquiries or concerns promptly and professionally.
- Ensure all guests are seated and served in a timely manner.
- Train and supervise other customer service staff to ensure they are providing exceptional service.
- Maintain a clean and organized dining and entertainment area.
- Collaborate with other departments, such as the kitchen and bar, to ensure a seamless guest experience.
- Handle customer complaints and resolve any issues in a professional and efficient manner.
- Foster a positive and welcoming atmosphere for guests and staff.
- Continuously monitor and improve the quality of service provided to guests.
- Assist in creating and implementing new policies and procedures to enhance customer satisfaction.
- Upsell and promote special offers and events to guests.
- Handle cash and credit transactions accurately and efficiently.
- Ensure compliance with all health and safety regulations.
- Attend training sessions and meetings to stay updated on company policies and procedures.
- Represent the company in a professional and positive manner at all times.
Strong Leadership Skills: A Captain - Customer Service Should Have Experience Managing And Leading A Team Of Customer Service Employees. They Should Be Able To Delegate Tasks, Provide Guidance And Support, And Foster A Positive Work Environment.
Excellent Communication Skills: The Ideal Candidate Should Possess Strong Verbal And Written Communication Skills, As Well As Active Listening Skills. They Should Be Able To Effectively Communicate With Both Customers And Employees To Resolve Any Issues Or Concerns.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For A Captain - Customer Service. They Should Have A Deep Understanding Of Customer Needs And Expectations And Be Able To Handle Difficult Situations With Professionalism And Tact.
Problem-Solving Skills: A Captain - Customer Service Should Have Strong Problem-Solving Abilities And Be Able To Think On Their Feet. They Should Be Able To Quickly Assess A Situation And Come Up With An Effective Solution To Ensure Customer Satisfaction.
Team Player: While The Captain - Customer Service Is Responsible For Overseeing The Customer Service Team, They Should Also Be A Team Player Themselves. They Should Be Willing To Jump In And Assist With Tasks As Needed And Work Collaboratively With Other Departments To Ensure A Seamless Customer Experience.
Communication Skills
Time Management
Attention to detail
Conflict Resolution
Cash Handling
Food safety
Team Leadership
customer satisfaction
Salesmanship
Problem-Solving
Adaptability
Event
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Captain - Customer Service in Albany, NY, USA is between $38,000 and $55,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Benefits and bonuses may also be included in the overall compensation package.
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Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.
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