Captain - Customer Service

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have a knack for problem-solving? If so, Dave & Buster's is looking for you to join our team as a Captain - Customer Service. As the face of our company, you will play a crucial role in ensuring our guests have an unforgettable experience. We are seeking individuals who are personable, energetic, and have a strong attention to detail. If this sounds like you, read on to learn more about the qualifications for this exciting opportunity.

1. Lead and supervise a team of customer service associates to provide exceptional service to all guests.
2. Create a positive and welcoming atmosphere for guests by greeting them with a friendly and professional demeanor.
3. Handle and resolve any guest complaints or issues in a timely and efficient manner, ensuring a high level of customer satisfaction.
4. Train and mentor new team members on customer service protocols and procedures.
5. Monitor and maintain guest satisfaction levels through regular check-ins and feedback.
6. Communicate effectively with all team members and management to ensure a smooth and seamless guest experience.
7. Act as a role model for exceptional customer service by providing hands-on support to team members during busy periods.
8. Oversee the organization and cleanliness of the customer service area, ensuring it meets company standards.
9. Keep up-to-date with all company policies, promotions, and events to effectively assist guests with any inquiries.
10. Collaborate with other departments, such as kitchen and bar, to ensure a coordinated and efficient service experience for guests.
11. Continuously strive to improve the customer service experience by identifying and implementing new strategies and processes.
12. Adhere to all safety and security procedures to maintain a safe and enjoyable environment for both guests and team members.
13. Monitor and manage inventory levels of customer service supplies to ensure an adequate supply for daily operations.
14. Perform any other duties assigned by management to support the overall success of the customer service team.

According to JobzMall, the average salary range for a Captain - Customer Service in Orlando, FL, USA is between $41,000 and $71,000 per year. However, this can vary depending on the specific job duties, experience level, and company. Some captains in customer service may also receive additional bonuses or commissions.

Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.