Captain - Customer Service

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in fast-paced environments and enjoy building and motivating a team? Dave & Buster's is seeking a dynamic and enthusiastic individual to join our team as a Captain - Customer Service. As a Captain, you will play a crucial role in ensuring our guests have an unforgettable experience at our establishment. This is an opportunity for someone who is looking to take their customer service skills to the next level and make a positive impact on our guests and team members. If you have a strong work ethic, excellent communication skills, and a knack for problem-solving, we want to hear from you!

1. Lead and motivate a team of customer service staff to provide exceptional service to guests.
2. Create and maintain a positive and welcoming atmosphere for guests by setting a good example and fostering a culture of excellent customer service.
3. Train and onboard new team members to ensure they understand and uphold the company's standards for customer service.
4. Serve as a role model for team members by demonstrating excellent communication and problem-solving skills.
5. Monitor and address any issues or complaints from guests in a timely and professional manner.
6. Collaborate with other managers to develop and implement strategies for improving the customer experience.
7. Ensure that all team members are following proper procedures and protocols for providing exceptional customer service.
8. Conduct regular performance evaluations for team members and provide feedback for improvement.
9. Create and maintain schedules for customer service staff to ensure adequate coverage during busy periods.
10. Stay up-to-date on industry trends and best practices for customer service and implement new strategies as needed.
11. Collaborate with other departments, such as the kitchen and bar, to ensure smooth operations and exceptional guest experience.
12. Take on any additional tasks or projects as assigned by upper management to support the success of the company.

According to JobzMall, the average salary range for a Captain - Customer Service in Dallas, TX, USA is $43,000 to $66,000 per year. This can vary depending on the industry, company size, and level of experience. Some companies may offer additional benefits such as bonuses, commissions, and healthcare packages.

Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.