Senior Manager Operations Support

Are you a highly experienced and ambitious leader with a passion for the food and hospitality industry? Do you thrive in a fast-paced, dynamic environment and have a knack for problem-solving and streamlining processes? If so, then Dairy Queen has the perfect opportunity for you! We are seeking a Senior Manager of Operations Support to join our team and help drive the success of our franchise locations. As a key member of our management team, you will play a crucial role in ensuring the smooth and efficient operation of our stores and providing top-notch support to our franchisees. If you are a driven and results-oriented individual with a strong background in operations and a commitment to delivering exceptional customer service, we want to hear from you!

1. Oversee and manage the operations support team, providing guidance and direction to ensure effective and efficient support to franchise locations.
2. Develop and implement strategies and processes to improve the overall operations of franchise locations and increase profitability.
3. Collaborate with franchisees to identify and address any operational challenges or issues, and provide timely and effective solutions.
4. Monitor and analyze key performance indicators to identify trends and areas for improvement, and make recommendations to senior management.
5. Conduct regular audits and inspections of franchise locations to ensure compliance with company standards and procedures.
6. Train and mentor new franchisees on operational procedures and best practices to ensure consistency and quality across all locations.
7. Work closely with cross-functional teams such as marketing, finance, and supply chain to ensure alignment and support for franchise operations.
8. Stay up-to-date on industry trends and developments, and make recommendations for adapting operations to remain competitive.
9. Manage budget and resources for the operations support team, ensuring efficient allocation and utilization.
10. Foster a positive and collaborative work environment within the operations support team and across the organization.
11. Represent the company at industry events and conferences to network and stay informed on industry best practices.
12. Serve as a point of contact for franchisees and address any concerns or issues in a timely and professional manner.
13. Continuously evaluate and improve operations support processes to increase efficiency and effectiveness.
14. Maintain a high level of customer service and support for franchisees, responding to inquiries and requests in a timely and professional manner.
15. Develop and maintain strong relationships with franchisees, serving as a trusted advisor and resource for all operational matters.

According to JobzMall, the average salary range for a Senior Manager Operations Support in Minneapolis, MN, USA is $100,000 - $150,000 per year. However, salaries can vary depending on factors such as experience, education, and the specific company or industry. It is always best to research the salary range for a specific job and company to get a more accurate estimate.

Dairy Queen is an American chain of soft serve ice cream and fast food restaurants owned and operated by International Dairy Queen, Inc., which also owns Orange Julius, and formerly owned Karmelkorn and Golden Skillet Fried Chicken.