Welcome to CVS Health, where we are dedicated to helping people on their path to better health. Our Site of Care Support team plays a vital role in ensuring that our patients receive the highest quality care at the most appropriate location. As a member of our team, you will have the opportunity to make a positive impact on the lives of patients by providing support and guidance in navigating the healthcare system. We are seeking individuals with a passion for helping others and a strong understanding of healthcare processes and procedures. If you are looking for a rewarding career in healthcare, we invite you to join us in our mission to improve the health and well-being of our communities.
- Greet and welcome patients to CVS Health and our Site of Care Support team.
- Provide exceptional customer service by addressing patient inquiries and concerns in a timely and professional manner.
- Assist patients in navigating the healthcare system by providing guidance on finding the most appropriate care location.
- Collaborate with healthcare providers and other team members to ensure the best possible care for patients.
- Maintain accurate and updated knowledge of healthcare processes and procedures.
- Educate patients on the services and resources available to them through CVS Health.
- Communicate effectively with patients, colleagues, and other healthcare professionals.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Document patient interactions and maintain accurate records.
- Participate in ongoing training and development to stay current on healthcare industry trends and best practices.
- Identify and escalate any issues or concerns regarding patient care.
- Serve as a positive role model for colleagues and promote a positive work environment.
- Contribute to the overall success of the Site of Care Support team by actively participating in team meetings and initiatives.
- Continuously strive to improve the patient experience and overall quality of care.
- Embody the mission and values of CVS Health in all interactions with patients, colleagues, and the community.
Knowledge Of Healthcare Systems: A Strong Understanding Of The Healthcare Industry And The Various Systems And Processes Involved Is Essential For This Role. This Includes Knowledge Of Insurance Plans, Pharmacy Operations, And Medical Terminology.
Communication Skills: The Ability To Effectively Communicate With Patients, Healthcare Providers, And Colleagues Is Crucial For Success In This Role. This Includes Active Listening, Clear And Concise Verbal And Written Communication, And The Ability To Build Rapport With Others.
Organizational Skills: Site Of Care Support Professionals Must Be Highly Organized And Detail-Oriented. They Will Be Responsible For Managing Multiple Tasks And Patient Cases Simultaneously, So The Ability To Prioritize And Manage Time Effectively Is Essential.
Problem-Solving Abilities: This Role Requires The Ability To Think Critically And Make Decisions Quickly And Independently. Site Of Care Support Professionals Must Be Able To Identify Issues And Find Solutions Promptly, Often In High-Pressure Situations.
Compassion And Empathy: Cvs Health Is Committed To Providing Compassionate Care To Their Patients, And This Extends To The Site Of Care Support Role. The Ideal Candidate Will Have A Strong Sense Of Empathy And The Ability To Connect With Patients And Their Families During Difficult Times.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
customer service
Teamwork
Problem-Solving
Technical Proficiency
Administrative Duties
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Site of Care Support is $35,000 to $50,000 per year. However, this may vary depending on location, experience, and specific job responsibilities. Some Site of Care Support positions may also offer benefits such as health insurance, retirement plans, and paid time off.
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CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.
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