Retail Health Coordinator

Welcome to CVS Health, where we are dedicated to helping people on their path to better health. We are currently seeking a driven and compassionate individual to join our team as a Retail Health Coordinator. In this role, you will have the opportunity to make a positive impact on the lives of our customers by providing them with access to essential health services and resources. We are looking for someone who is passionate about improving the well-being of others, has strong communication and organizational skills, and thrives in a fast-paced retail environment. If you are looking for a fulfilling and rewarding career that combines your healthcare knowledge with your customer service skills, we encourage you to apply for this role.

1. Greet and welcome customers to CVS Health, creating a positive and welcoming atmosphere for all individuals entering the retail location.
2. Provide customers with information on essential health services and resources available at CVS Health, including but not limited to pharmacy services, immunizations, and wellness programs.
3. Act as a liaison between customers and healthcare professionals, facilitating communication and ensuring customer needs are met.
4. Demonstrate a high level of compassion and empathy towards customers, understanding their unique needs and providing personalized assistance.
5. Maintain a thorough understanding of CVS Health policies and procedures, ensuring all services are provided in accordance with company guidelines.
6. Utilize strong communication skills to effectively educate customers on available health services and resources.
7. Keep accurate records of customer interactions and services provided, ensuring confidentiality and privacy of all customer information.
8. Collaborate with other team members, including healthcare professionals, to ensure seamless coordination and delivery of services to customers.
9. Continuously seek opportunities to improve and enhance the customer experience by providing feedback and suggestions to management.
10. Maintain a clean and organized retail environment, ensuring all supplies and materials are well-stocked and easily accessible.
11. Adhere to all safety and security protocols, including proper handling and disposal of medications and supplies.
12. Participate in ongoing training and development opportunities to stay current on industry trends and advancements in healthcare services.
13. Demonstrate a strong understanding of the CVS Health brand and mission, acting as an ambassador for the company in all customer interactions.
14. Handle customer inquiries, complaints, and concerns in a professional and timely manner, escalating issues as needed.
15. Perform other duties as assigned by management, contributing to the overall success of the retail location and company.

According to JobzMall, the average salary range for a Retail Health Coordinator in Philadelphia, PA, USA is between $38,000 and $50,000 per year. This may vary depending on the specific company, location, and level of experience of the individual. Retail Health Coordinators are responsible for coordinating and managing health and wellness programs for retail employees, promoting healthy lifestyles and reducing healthcare costs for the company. They may also assist with managing health insurance benefits and coordinating health screenings and wellness events.

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.