At CVS Health, our Quality Provider Liaisons work hand-in-hand with our pharmacy staff to ensure we provide our members and customers with the highest quality of care and service. We are looking for an experienced, detail-oriented, and customer-focused individual to join our team.The ideal candidate for this position has a minimum of one year's experience in a pharmacy setting, strong customer service and communication skills, and the ability to maintain the highest standards of quality in the delivery of pharmacy services. The ability to work well under pressure and prioritize multiple tasks is essential. If you are passionate about helping customers and providing the highest level of care, we want to hear from you!
Responsibilities:
- Assist pharmacy staff in providing members and customers with high-quality care and service.
- Utilize excellent customer service and communication skills to build strong relationships with customers.
- Maintain the highest standards of quality in the delivery of pharmacy services.
- Prioritize multiple tasks and work efficiently under pressure.
- Monitor and review customer feedback to identify and address potential issues.
- Ensure compliance with all applicable regulations and policies.
- Troubleshoot customer inquiries and develop solutions.
- Update and maintain accurate records of customer interactions.
- Assist in training and onboarding new pharmacy staff.
- Collaborate with other healthcare professionals to ensure optimal outcomes for patients.
Proficiency In Microsoft Office
Ability To Multi-Task And Prioritize
Ability To Work Independently And In A Team
Strong Communication And Customer Service Skills
Ability To Analyze And Interpret Data
Knowledge Of Cvs Health Systems
Proven Track Record Of Successful Relationship Building
Excellent Problem-Solving And Organizational Skills
Financial Analysis
Quality Assurance
Process Improvement
Vendor Management
Data Analysis
Communication
Time Management
Negotiation
Conflict Resolution
customer service
Relationship Building
Regulatory compliance
Organization
Problem-Solving
Policies
Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Quality Provider Liaison is $50,000 to $75,000. The salary range may vary depending on experience, education level, and the company or organization.
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CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.
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