Manager, Member Billing

As the Manager of Member Billing at CVS Health, you will play a crucial role in ensuring the accuracy and efficiency of our billing processes. In this dynamic and fast-paced role, you will oversee a team of billing specialists and work closely with cross-functional teams to ensure timely and accurate billing for our valued members. We are seeking a detail-oriented and results-driven individual with a strong background in billing operations and a passion for delivering exceptional customer service. If you are looking for a challenging and rewarding role within a leading healthcare company, we encourage you to apply for this exciting opportunity.

1. Oversee and manage a team of billing specialists, providing guidance, training, and support to ensure high-quality work and efficient operations.
2. Collaborate with cross-functional teams, including finance, customer service, and IT, to develop and implement new billing processes and procedures.
3. Ensure accurate and timely billing for all members, identifying and resolving any discrepancies or issues that arise.
4. Monitor and analyze billing data to identify trends and areas for improvement, and make recommendations for process enhancements.
5. Develop and maintain billing reports and dashboards to track performance and communicate key metrics to management.
6. Work closely with customer service teams to address member inquiries and concerns related to billing.
7. Implement and maintain billing policies and procedures in accordance with industry regulations and company standards.
8. Conduct regular audits and quality checks to ensure compliance and accuracy in billing processes.
9. Stay up-to-date on industry trends and best practices in billing operations to continuously improve processes and stay ahead of the competition.
10. Provide exceptional customer service to members, addressing any billing-related inquiries or concerns in a timely and professional manner.
11. Manage relationships with third-party billing vendors, ensuring timely and accurate processing of claims.
12. Continuously identify opportunities for cost savings and process improvements to streamline billing operations.
13. Train and onboard new billing team members, ensuring they have the necessary skills and knowledge to perform their job effectively.
14. Handle escalated billing issues and disputes, working closely with internal and external stakeholders to resolve them in a timely and satisfactory manner.
15. Foster a positive and collaborative team culture, promoting open communication, teamwork, and a strong work ethic.

According to JobzMall, the average salary range for a Manager, Member Billing in Woonsocket, RI 02895, USA is between $70,000 and $95,000 per year. This may vary depending on the specific job responsibilities, level of experience, and the company's industry and size.

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.