Inbound Queue Associate

Hello there! Are you a customer-focused individual with a passion for helping others? If so, CVS Health is looking for you to join our team as an Inbound Queue Associate! In this role, you will be responsible for assisting our customers with their inquiries and providing them with exceptional service. We are seeking individuals who are detail-oriented, have excellent communication skills, and thrive in a fast-paced environment. If this sounds like you, we would love to hear from you! Keep reading to learn more about this exciting opportunity at CVS Health.

1. Respond to incoming customer inquiries through various channels, including phone, email, and chat.
2. Provide excellent customer service by actively listening to customers, understanding their needs, and finding appropriate solutions.
3. Utilize company resources and systems to accurately and efficiently address customer inquiries and concerns.
4. Maintain a positive and professional attitude while interacting with customers.
5. Follow company protocols and guidelines to ensure consistency and quality in customer interactions.
6. Stay up-to-date on company products, services, and policies to effectively assist customers.
7. Collaborate with team members and other departments to resolve complex customer issues.
8. Document all customer interactions and resolutions accurately in the company's system.
9. Meet or exceed performance metrics, including response time, call quality, and customer satisfaction.
10. Contribute to a positive and supportive team environment by sharing knowledge, providing feedback, and actively participating in team meetings.
11. Continuously seek opportunities for improvement and suggest ideas to enhance the customer experience.
12. Adhere to all company policies and procedures, including privacy and security measures, to protect customer information.
13. Maintain a professional and courteous demeanor at all times, representing the company's values and brand.
14. Comply with all regulatory and compliance requirements.
15. Attend training sessions and actively participate in ongoing development and learning opportunities to enhance job performance.

According to JobzMall, the average salary range for a Inbound Queue Associate is $30,000 to $40,000 per year. However, this can vary depending on factors such as location, experience, and specific job responsibilities. Some Inbound Queue Associates may earn higher salaries if they have specialized skills or work for larger companies.

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.