Inbound Outbound Queue Associate

We’re looking for an energetic and customer-focused Inbound/Outbound Queue Associate to join the team at CVS Health. The ideal candidate will have excellent organizational and communication skills, the ability to multi-task, and a commitment to providing exceptional customer service. This is a great opportunity for an individual who is looking to advance their career in the health care industry.To be successful in this role, you should have prior experience in a customer service role, the ability to work in a fast-paced environment, and be a team player. You should also be a problem solver who is driven and motivated to exceed customer expectations. If you’re looking for an exciting opportunity to make a difference and be part of a team that’s passionate about providing excellent customer service, then this is the right job for you.

Responsibilities:

1. Answer incoming calls from customers and inquire about their needs and concerns
2. Provide accurate information to customers about products and services
3. Respond to customer inquiries in a timely and professional manner
4. Handle customer complaints and escalate when necessary
5. Maintain accurate records of customer interactions
6. Monitor customer feedback and provide suggestions for improvement
7. Ensure all customer interactions are compliant with regulations
8. Collaborate with team members to ensure customer satisfaction
9. Monitor and update customer queues
10. Remain up-to-date on product and service offerings

According to JobzMall, the average salary range for a Inbound Outbound Queue Associate is $14.50 to $17.00 per hour. This range can vary depending on the company, location, and experience of the individual.

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.