Help Desk Support Specialist
Are you tech-savvy with a passion for helping others? Are you looking to join a dynamic team at a world-renowned healthcare company? If so, we have the perfect opportunity for you! CVS Health is seeking a skilled Help Desk Support Specialist to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to our employees across various systems and applications. We are looking for a highly motivated individual with excellent communication skills and a strong background in IT support. If this sounds like you, we encourage you to apply now and become a crucial part of our team!
- Provide technical assistance and support to CVS Health employees across multiple systems and applications.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Serve as the first point of contact for all IT-related inquiries and escalate issues as needed.
- Collaborate with other team members to identify and implement solutions to recurring technical problems.
- Communicate technical information and instructions to non-technical users in a clear and understandable manner.
- Maintain accurate records of all support tickets and document troubleshooting steps taken.
- Stay up-to-date on the latest technological advancements and continuously expand knowledge of CVS Health systems and applications.
- Provide excellent customer service and ensure a positive experience for all employees seeking technical assistance.
- Collaborate with other departments to identify opportunities for process improvements and provide suggestions for enhancing the user experience.
- Adhere to company policies and procedures regarding IT support and data security.
Strong Technical Skills: Help Desk Support Specialists At Cvs Health Should Possess A Strong Technical Background, With Knowledge Of Various Operating Systems, Hardware, And Software. They Should Also Have Experience Troubleshooting And Resolving Technical Issues.
Customer Service Experience: Excellent Customer Service Skills Are A Must For This Role, As Help Desk Support Specialists Will Be Interacting With Cvs Health Employees And Customers On A Daily Basis. They Should Be Patient, Empathetic, And Able To Communicate Technical Information In A Clear And Concise Manner.
Problem-Solving Abilities: Cvs Health's Help Desk Support Specialists Should Be Able To Think Critically And Come Up With Creative Solutions To Technical Issues. They Should Also Be Able To Prioritize And Manage Multiple Tasks In A Fast-Paced Environment.
Team Player: The Ability To Work Well In A Team Is Essential For This Role, As Help Desk Support Specialists Will Often Collaborate With Other It Professionals And Departments Within Cvs Health. They Should Also Be Willing To Share Their Knowledge And Mentor Other Members Of The Team.
Relevant Certifications: While Not Always Required, Having Relevant Certifications Such As Comptia A+, Microsoft Certified Professional (Mcp), Or Hdi Support Center Analyst Can Demonstrate A Candidate's Knowledge And Commitment To The It Field. Cvs Health May Also Provide Opportunities For Further Certification And Professional Development.
Communication
Time Management
Multitasking
Attention to detail
customer service
Active listening
Teamwork
Problem-Solving
Adaptability
Technical Troubleshooting
Resourcefulness
Prior
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Help Desk Support Specialist in Woonsocket, RI 02895, USA is $40,000 - $55,000 per year. This may vary depending on the specific company, experience level, and other factors.
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CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.
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