Health Concierge / Customer Service

Welcome to CVS Health, where we strive to provide exceptional care and support for our customers. We are currently seeking a Health Concierge/Customer Service representative to join our team. As a Health Concierge, you will play a crucial role in assisting our customers with their healthcare needs and ensuring they receive the best possible service. If you are passionate about helping others and have a strong understanding of the healthcare industry, we encourage you to apply. Join us in making a positive impact on the lives of our customers and communities.

1. Greet and welcome customers in a friendly and professional manner.
2. Serve as the main point of contact for customers and provide exceptional customer service.
3. Listen to and understand customers' healthcare needs and concerns.
4. Demonstrate a strong understanding of CVS Health products, services, and policies.
5. Assist customers in finding the right products and services for their specific healthcare needs.
6. Educate customers on the benefits and features of CVS Health products and services.
7. Maintain a thorough knowledge of the healthcare industry and stay updated on industry trends and changes.
8. Collaborate with other team members to ensure a seamless customer experience.
9. Maintain accurate and detailed records of customer interactions and transactions.
10. Handle customer inquiries, complaints, and feedback in a timely and professional manner.
11. Follow company procedures and protocols to ensure the safety and privacy of customers' personal and medical information.
12. Continuously strive to meet or exceed customer service goals and metrics.
13. Attend training sessions and workshops to enhance knowledge and skills.
14. Stay updated on CVS Health promotions, discounts, and special offers.
15. Contribute to a positive and welcoming work environment by supporting and assisting team members when needed.

According to JobzMall, the average salary range for a Health Concierge / Customer Service is $29,000 - $50,000 per year. However, this can vary depending on factors such as location, experience, and specific job responsibilities. Some Health Concierge / Customer Service positions may offer additional benefits such as healthcare benefits, bonuses, and commission opportunities. It is important to research the specific job and company to get a more accurate salary range.

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.