Customer Service Representative

At CVS Health, we are looking for a Customer Service Representative who is passionate about delivering exceptional customer service. The ideal candidate for this role should possess excellent interpersonal skills, a positive attitude, and a commitment to providing world-class customer experiences. We are seeking an individual with a strong attention to detail, the ability to work independently and collaboratively, and the willingness to go above and beyond to meet customer needs. The successful candidate must have excellent communication skills and be able to provide outstanding service to our customers. To be considered for this role, applicants must have a high school diploma or equivalent, and previous customer service experience is a plus. If you have the qualifications and enthusiasm necessary to join our team, we invite you to apply today!

Responsibilities:

1. Provide exceptional customer service in a professional and friendly manner.
2. Respond to customer inquiries in a timely and accurate manner.
3. Utilize excellent communication skills to foster a positive customer experience.
4. Maintain a positive attitude and demonstrate a willingness to go above and beyond to meet customer needs.
5. Demonstrate a strong attention to detail and the ability to work both independently and collaboratively.
6. Utilize problem-solving skills to identify solutions and resolve customer issues.
7. Maintain up-to-date knowledge of CVS Health policies and procedures.
8. Provide accurate information regarding products and services.
9. Ensure customer satisfaction by following up on customer inquiries and complaints.
10. Maintain customer records and update customer information as necessary.

According to JobzMall, the average salary range for a Customer Service Representative in Rockville, MD, USA is between $29,000 and $43,000 per year. The range depends on the experience and qualifications of the individual.

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.