Customer Service Representative

At CVS Health, we are seeking an experienced Customer Service Representative to join our team and provide outstanding service to our customers. The ideal candidate for this role will be a motivated, organized, and experienced professional who possesses excellent communication and problem-solving skills. Our Customer Service Representative must be able to multitask in a fast-paced environment and maintain a positive attitude with customers. If you have a passion for customer service and are looking for an opportunity to make a positive impact, we encourage you to apply today.The successful candidate will have the following qualifications:• High school diploma or equivalent• Minimum of two years of customer service experience• Proficient in using Microsoft Office Suite• Experience with call center software and systems• Ability to work weekends and holidays• Professional and friendly demeanor• Exceptional written and verbal communication skills• Strong attention to detailIf you are interested in making a difference in our customers’ lives and helping them get the most out of their CVS Health experience, we invite you to apply today.

Responsibilities:

• Provide quality customer service to customers in a timely manner

• Handle customer inquiries and complaints in a professional manner

• Respond to customer inquiries by phone, email, or in person

• Update customer records accurately and efficiently

• Utilize call center software and systems to process customer orders and inquiries

• Process and enter customer orders into the system

• Track orders and follow-up with customers to ensure satisfaction

• Maintain customer service standards in line with CVS Health’s objectives

• Take ownership of customer issues and resolve them in a timely manner

• Follow up with customers to ensure they are satisfied with their service

• Identify and escalate issues that require additional support

• Maintain a positive and professional demeanor at all times

According to JobzMall, the average salary range for a Customer Service Representative is between $10 and $17 per hour. The most common salary range is between $13 and $15 per hour. This salary range will vary based on experience, qualifications, and location.

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.