Customer Insights Manager

Welcome to CVS Health, where we are dedicated to helping people on their path to better health. As a Customer Insights Manager, you will play a crucial role in understanding our customers' needs, behaviors, and preferences, and translating that knowledge into actionable insights for our business. We are looking for a dynamic and analytical individual with a passion for customer research and a deep understanding of data analytics. If you are someone who thrives in a fast-paced environment and is driven by making a positive impact on the lives of others, we want you on our team. Join us and be a part of a company that is continuously striving to improve the health and well-being of our communities.

1. Conduct customer research and gather insights to understand their needs, behaviors, and preferences.
2. Analyze data and translate it into actionable insights for the business.
3. Collaborate with cross-functional teams to identify opportunities for improving customer experience and driving business growth.
4. Develop and implement customer segmentation strategies to better target and personalize marketing efforts.
5. Monitor and track customer satisfaction and loyalty metrics to inform business decisions.
6. Stay up-to-date with industry trends and best practices in customer insights and analytics.
7. Communicate findings and recommendations to key stakeholders in a clear and concise manner.
8. Develop and manage relationships with external research vendors and partners.
9. Drive the development and implementation of new customer research initiatives.
10. Utilize various research methodologies, such as surveys, focus groups, and interviews, to gather customer insights.
11. Train and mentor team members on customer insights and analytics best practices.
12. Continuously evaluate and improve processes and tools related to customer insights and analytics.
13. Act as a champion for the customer within the organization and advocate for their needs and preferences.
14. Contribute to the overall strategy and direction of the company by providing valuable insights and recommendations based on customer insights.

According to JobzMall, the average salary range for a Customer Insights Manager in Woonsocket, RI 02895, USA is between $90,000 - $120,000 per year. This may vary depending on factors such as experience, education, and the specific company or industry the manager is working in.

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.