CVS Health

Customer Insights - CX Medallia - Senior Manager

CVS Health
Woonsocket, RI 02895, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

As a Senior Manager for Customer Insights at CVS Health, you will play a crucial role in shaping the customer experience for one of the nation's largest and most trusted healthcare companies. Your expertise in utilizing the CX Medallia platform will be essential in identifying and analyzing key customer insights, driving strategic decision-making, and ultimately enhancing our customers' overall satisfaction. We are looking for a highly motivated and experienced professional who is passionate about leveraging data to improve the customer journey. If you have a strong background in customer insights and a knack for interpreting complex data, we want to hear from you!

  1. Utilize the CX Medallia platform to gather and analyze customer feedback and data.
  2. Identify key customer insights and trends to inform strategic decision-making.
  3. Collaborate with cross-functional teams to develop and implement customer experience initiatives.
  4. Develop and maintain a deep understanding of CVS Health's customer base and their needs.
  5. Monitor and track customer satisfaction metrics and provide regular reports to senior leadership.
  6. Utilize advanced data analysis techniques to identify patterns and trends in customer behavior.
  7. Provide recommendations for improving the customer journey and enhancing overall satisfaction.
  8. Stay up-to-date on industry trends and best practices for customer insights and experience.
  9. Lead and mentor a team of analysts to effectively manage and analyze customer data.
  10. Communicate effectively with stakeholders at all levels, including presenting insights and recommendations to senior leadership.
  11. Develop and maintain strong relationships with internal and external partners to ensure a seamless customer experience.
  12. Continuously evaluate and improve processes and methodologies related to customer insights.
  13. Act as a subject matter expert on customer insights and provide guidance and support to other departments.
  14. Manage and prioritize multiple projects and deadlines in a fast-paced environment.
  15. Represent CVS Health at industry events and conferences related to customer insights and experience.
Where is this job?
This job is located at Woonsocket, RI 02895, USA
Job Qualifications

  • Extensive Experience In Customer Insights And Market Research: The Senior Manager Must Have A Deep Understanding Of Customer Insights And Market Research Methodologies, As Well As Experience In Applying Them To Drive Business Decisions.

  • Strong Analytical Skills: The Candidate Must Possess Strong Analytical Skills And Be Able To Interpret Complex Data To Identify Trends And Insights That Can Inform Business Strategies And Improve Customer Experience.

  • Experience With Cx Medallia Platform: Cvs Health Utilizes The Cx Medallia Platform To Collect And Analyze Customer Feedback, So The Ideal Candidate Should Have Prior Experience With This Tool And Be Able To Use It To Its Full Potential.

  • Leadership And Team Management Experience: This Role Involves Managing A Team Of Analysts And Researchers, So The Candidate Should Have Previous Experience In Team Management And Be Able To Lead And Motivate A Team Towards Achieving Goals.

  • Excellent Communication And Presentation Skills: The Senior Manager Will Be Responsible For Presenting Insights And Recommendations To Senior Leadership, So Strong Communication And Presentation Skills Are Essential For This Role.

Required Skills

  • Strategic Planning

  • Project Management

  • Data Analysis

  • Market Research

  • Data Visualization

  • Customer segmentation

  • survey design

  • consumer insights

  • customer satisfaction

  • Stakeholder management

  • Competitive

  • Customer Experience

Soft Skills

  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Insights - CX Medallia - Senior Manager in Woonsocket, RI 02895, USA is $130,000-$160,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

Additional Information
CVS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 25th, 2024
Apply BeforeSeptember 18th, 2025
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About CVS Health

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.

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