CVS Health

Customer Health Care Concierge

CVS Health
901 E Pioneer Pkwy, Arlington, TX 76010, USA
Full-TimeDepends on ExperienceMid-LevelAssociate
Job Description

Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times. Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws. Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales. Ensuring that any clinical advice is provided only by providers.

Where is this job?
This job is located at 901 E Pioneer Pkwy, Arlington, TX 76010, USA
Job Qualifications

  • 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience

  • Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities

  • CPhT, medical or customer service certification is a plus

Required Skills

  • Data Entry

  • MS Excel

  • Interviewing skills

  • MS Word

  • MS Outlook

  • CRM databases

  • Bilingual English/Spanish

Soft Skills

  • Adaptable

  • Multitasking

  • Problem Solving

  • Verbal communication

  • Detail Oriented

  • written communication

Compensation

According to JobzMall, the average salary range for a Customer Health Care Concierge in 901 E Pioneer Pkwy, Arlington, TX 76010, USA is between $36,000 and $39,000 per year. This range includes base salary, bonuses, and other compensation. The exact salary may vary depending on the job responsibilities, experience, and other factors.

Additional Information
CVS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 31st, 2022
Apply BeforeMay 22nd, 2025
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About CVS Health

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.

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