Care Management Associate, Engagement Hub

Are you passionate about making a positive impact on people's lives? Do you have a strong background in healthcare and a desire to help others navigate the complex healthcare system? If so, we have an exciting opportunity for you as a Care Management Associate in our Engagement Hub at CVS Health. As a member of our team, you will play a vital role in providing support and guidance to our members, helping them to make informed decisions about their health and well-being. We are looking for someone with exceptional communication skills, a strong attention to detail, and a deep understanding of healthcare processes. Join us in our mission to improve the health outcomes of our members and make a meaningful difference in their lives.

1. Provide exceptional customer service to members, ensuring their needs are met and their questions are answered promptly and accurately.
2. Utilize strong communication skills to engage with members and communicate complex healthcare information in a clear and understandable manner.
3. Collaborate with healthcare professionals, insurance providers, and other stakeholders to ensure coordinated and effective care for members.
4. Maintain a thorough understanding of healthcare processes and regulations to ensure compliance and accuracy in all interactions with members.
5. Act as a resource and guide for members in navigating the complexities of the healthcare system, including insurance coverage, medication management, and healthcare options.
6. Conduct thorough assessments of members' needs and create personalized care plans to help them achieve their health goals.
7. Monitor and document members' progress and make adjustments to care plans as needed.
8. Identify and escalate any potential issues or concerns to the appropriate parties for resolution.
9. Maintain confidentiality and adhere to privacy regulations when handling sensitive member information.
10. Continuously seek opportunities to improve the member experience and streamline processes within the Engagement Hub.

According to JobzMall, the average salary range for a Care Management Associate, Engagement Hub is between $42,000 to $55,000 per year. This can vary depending on factors such as location, experience level, and the specific company or organization the individual is working for.

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.