Call Center Representative

As a Call Center Representative, you will be responsible for incoming customer contact across all channels including phone, email and online chat. Resolve customer concerns by phone, email, online chat or social media while ensuring security and maintaining required confidentiality standards. Use technical expertise to diagnose, troubleshoot, and provide technical guidance on the use of CVS.com, our mobile app, Prescription Management services, and CVS Photo services. Diagnose customer digital environments and analyze screen captures of error messages when resolving issues. Resolve issues as quickly as possible using clear and concise documentation. Coordinate with local CVS retail locations for resolution when necessary. Operational tasks and projects as assigned to support the business.

According to JobzMall, the average salary range for a Call Center Representative in 25 Blackstone Valley Pl, Lincoln, RI 02865, USA is $37,500 - $45,000 per year. The salary range depends on a variety of factors, such as the amount of experience the representative has, the type of call center they work for, and the size and scope of the call center.

CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.