Cox Business

Technical Support Specialist

Cox Business
Phoenix, AZ, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Cox Business is looking for a highly motivated, customer-service oriented Technical Support Specialist to join our team of experts! The ideal candidate should be a tech enthusiast and a problem solver with a passion for helping customers with their technical needs.The successful applicant should have a minimum of two years of experience in technical support, excellent customer service skills, strong communication abilities, and a commitment to providing top-notch service. A deep knowledge of hardware, software, and networking is preferred. The ability to work independently and efficiently is essential.We’re looking for someone who can bring enthusiasm and fresh ideas to our team. If you have a passion for technology and a desire to help people, this could be the perfect job for you!

Responsibilities:

  1. Assist customers in resolving technical issues over the phone, online, and in-person.
  2. Troubleshoot hardware, software, and networking issues.
  3. Provide technical guidance to customers in order to help them make the most of their products and services.
  4. Respond to customer inquiries in a professional, helpful, and timely manner.
  5. Document customer interactions and solutions in a centralized knowledge base.
  6. Monitor customer feedback to identify trends and opportunities for improvement.
  7. Develop and maintain relationships with customers to ensure satisfaction and loyalty.
  8. Monitor industry trends to stay abreast of developments in technology.
  9. Assist in the training of new team members.
  10. Keep up-to-date on company products and services.
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications

  • Good Communication Skills

  • Ability To Work In A Fast-Paced Environment

  • Excellent Problem-Solving Skills

  • Knowledge Of Networking Concepts

  • Ability To Troubleshoot Technical Issues

  • Experience With Windows/Linux/Mac Operating Systems

  • Familiarity With Hardware Products

  • Knowledge Of Basic It Principles And Concepts

Required Skills

  • Networking

  • Troubleshooting

  • customer service

  • Mac OS

  • Windows OS

  • Linux OS

  • Technical Documentation

  • IT support

  • Problem-Solving

  • System analysis

  • Software Installation

  • Software Diagnostics

  • Server Maintenance

  • Remote Access

  • Hardware Setup

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Analytical Thinking

  • flexibility

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Technical Support Specialist in Phoenix, AZ, USA is between $38,000 and $49,500 per year. This range is based on the median salaries reported by employers in the Phoenix area.

Additional Information
Cox Business is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 13th, 2023
Apply BeforeMay 10th, 2026
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About Cox Business

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.

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