Sr Customer Care Specialist

Are you a customer service rockstar with a passion for providing exceptional support? Look no further! Cox Business is seeking a highly skilled Sr Customer Care Specialist to join our team. As a leader in the telecommunications industry, Cox Business values customer satisfaction above all else. That's where you come in. In this role, you will be responsible for resolving complex customer inquiries, building strong relationships with clients, and ensuring that their needs are met in a timely and efficient manner. If you have a proven track record of delivering top-notch customer care and possess excellent problem-solving skills, we want to hear from you! Join our team and be a part of a company that values its employees and their growth.

1. Resolve complex customer inquiries: Respond to and resolve customer inquiries, concerns, and issues in a timely and efficient manner.
2. Provide exceptional customer support: Ensure that customers receive the highest level of customer service and support, exceeding their expectations.
3. Build strong relationships with clients: Develop and maintain positive relationships with customers, promoting loyalty and satisfaction.
4. Ensure customer needs are met: Understand and anticipate customer needs, and take proactive steps to ensure their satisfaction.
5. Maintain a high level of professionalism: Represent the company in a professional and courteous manner at all times, both in verbal and written communication.
6. Demonstrate problem-solving skills: Analyze customer issues and provide effective solutions to resolve their concerns.
7. Act as a leader in customer service: Serve as a mentor and resource for other customer service team members, providing guidance and support as needed.
8. Collaborate with cross-functional teams: Work closely with other departments to address customer needs and resolve issues in a timely manner.
9. Uphold company values: Embody the values and mission of the company and consistently demonstrate them in interactions with customers.
10. Continuously improve processes: Identify areas for improvement in customer service processes and procedures and make recommendations for enhancements.
11. Keep accurate records: Document all customer interactions and maintain accurate records of customer inquiries, resolutions, and feedback.
12. Stay updated on industry trends: Stay informed about the latest trends and developments in the telecommunications industry to better support and serve customers.
13. Attend training and development sessions: Participate in training and development sessions to continuously improve customer service skills and knowledge.
14. Meet performance goals: Meet or exceed performance goals and metrics set by the company, such as customer satisfaction ratings and resolution times.

According to JobzMall, the average salary range for a Sr Customer Care Specialist in Baton Rouge, LA, USA is $36,000 - $46,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some companies may offer higher salaries or additional benefits such as bonuses or commissions. It is important to research the specific company and job opening to get a more accurate salary range.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.