Sr Customer Care Specialist
Are you a compassionate and dedicated individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, Cox Business is seeking a Senior Customer Care Specialist to join our team and help us provide top-notch support to our valued customers. In this role, you will be responsible for handling complex customer inquiries, resolving issues, and ensuring overall customer satisfaction. To succeed in this role, you must possess excellent communication and problem-solving skills, as well as a minimum of 3-5 years of experience in customer service. If you are looking for a challenging and rewarding career opportunity with a leading telecommunications company, we want to hear from you!
- Provide exceptional customer service by handling complex inquiries and resolving customer issues in a timely and professional manner.
- Ensure overall customer satisfaction by addressing customer needs and concerns with empathy and understanding.
- Utilize excellent communication skills to effectively communicate with customers and internal teams, both verbally and in writing.
- Demonstrate strong problem-solving skills to identify and resolve customer issues, while maintaining a positive and professional attitude.
- Maintain a high level of product and industry knowledge to accurately assist customers and provide relevant information.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Document and track customer interactions and resolutions in a timely and accurate manner.
- Identify trends in customer inquiries and work with management to develop solutions for recurring issues.
- Adhere to company policies and procedures while providing exceptional service to customers.
- Continuously seek opportunities to improve and enhance the customer service experience.
Extensive Customer Service Experience: A Sr Customer Care Specialist At Cox Business Should Have A Minimum Of 5 Years Of Experience In A Customer Service Role, Preferably In A B2B Setting.
Strong Communication Skills: The Role Involves Interacting With Customers, As Well As Internal Teams And Stakeholders. Therefore, Excellent Written And Verbal Communication Skills Are Essential.
Knowledge Of Cox Business Products And Services: The Ideal Candidate Should Have A Thorough Understanding Of Cox Business Products And Services, Including Internet, Phone, And Tv Packages, In Order To Effectively Address Customer Inquiries And Concerns.
Problem-Solving Abilities: As A Sr Customer Care Specialist, One Must Have Strong Critical Thinking And Problem-Solving Skills To Handle Complex Customer Issues And Provide Efficient And Satisfactory Solutions.
Leadership And Team Management Skills: This Role May Involve Leading A Team Of Customer Care Representatives, So The Candidate Should Have Experience In Team Management, Coaching, And Mentoring To Ensure The Team's Success And Overall Customer Satisfaction.
Communication
Sales
Time Management
Multitasking
Attention to detail
Leadership
Conflict Resolution
customer service
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sr Customer Care Specialist in Irvine, CA, USA is $62,000 - $96,000 per year.
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Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.
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