Sales and Retention Representative
"Are you a driven and customer-focused individual looking for a new opportunity? Cox Business is seeking a Sales and Retention Representative to join our dynamic team. As the face of our company, you will be responsible for building and maintaining relationships with our valued clients, while also driving new sales and promoting our services. If you have a passion for sales, excellent communication skills, and a knack for problem-solving, we want to hear from you. Join our team and be a part of a growing and successful organization. Read on for more details about this exciting opportunity!"
- Build and maintain relationships with current and potential clients.
- Act as the face of the company and represent the brand to clients.
- Drive new sales and promote Cox Business services.
- Provide excellent customer service and address any client concerns or issues.
- Utilize strong communication skills to effectively communicate with clients and team members.
- Identify and pursue opportunities for upselling and cross-selling to existing clients.
- Meet and exceed sales and retention goals set by the company.
- Continuously stay updated on Cox Business services and products to effectively promote and sell to clients.
- Collaborate with other team members to ensure a seamless customer experience.
- Utilize problem-solving skills to address any customer issues and find solutions.
- Keep accurate records of sales and customer interactions.
- Provide regular reports on sales performance and customer satisfaction to management.
- Attend training and development programs to enhance sales and customer service skills.
- Stay informed on industry trends and competition to make recommendations for improvement.
- Represent Cox Business in a professional and positive manner at all times.
Excellent Communication Skills: A Sales And Retention Representative Should Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Potential And Existing Customers.
Sales Experience: This Role Requires The Ability To Identify And Close Sales Opportunities. Previous Experience In Sales, Especially In A B2B Setting, Is A Valuable Qualification For This Position.
Customer Service Skills: A Sales And Retention Representative Must Have A Strong Understanding Of Customer Needs And Be Able To Provide Exceptional Service To Ensure Customer Satisfaction And Retention.
Business Acumen: Knowledge And Understanding Of The Telecommunications Industry, As Well As Cox Business Products And Services, Is Essential For This Role. The Ability To Understand Customer Needs And Recommend Appropriate Solutions Is Crucial For Success.
Time Management And Organization: In A Fast-Paced Sales Environment, A Sales And Retention Representative Must Be Able To Prioritize Tasks, Manage Time Effectively, And Stay Organized To Meet Sales Targets And Customer Service Expectations.
Communication
Time Management
Product knowledge
Negotiation
customer service
Relationship Building
Listening
Problem-Solving
Upselling
Closing
Sales Techniques
Retention Strategies
Communication
Conflict Resolution
Decision Making
Leadership
Problem Solving
Time management
creativity
Teamwork
Adaptability
Empathy
According to JobzMall, the average salary range for a Sales and Retention Representative in Oklahoma City, OK, USA is between $35,000 and $45,000 per year. This may vary depending on the specific company, experience, and skills of the individual. Additionally, some companies may offer commission or bonus incentives for meeting sales and retention goals.
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Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.
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