Network Technology Technician I

Are you ready to join a dynamic and innovative team in the telecommunications industry? Look no further than Cox Business! We are currently seeking a highly motivated and skilled Network Technology Technician I to support our growing network infrastructure. As a Network Technology Technician I, you will play a crucial role in maintaining and troubleshooting our network systems to ensure maximum efficiency and customer satisfaction. If you possess strong technical skills and a passion for providing exceptional customer service, we want to hear from you!

1. Maintain and troubleshoot network systems to ensure maximum efficiency and customer satisfaction.
2. Monitor and respond to network alarms and outages in a timely manner.
3. Collaborate with team members to implement new network solutions and upgrades.
4. Test and evaluate network equipment and software to ensure compatibility and optimal performance.
5. Provide technical support and assistance to customers and internal stakeholders.
6. Identify and resolve network issues, escalating to higher level technicians when necessary.
7. Document all network activities and maintain accurate records of network maintenance and repairs.
8. Stay current with industry trends and best practices in network technology and apply them to improve network operations.
9. Communicate effectively with customers, colleagues, and management to ensure clear understanding of network issues and resolution plans.
10. Participate in on-call rotation schedule to provide after-hours support for network emergencies.
11. Adhere to company policies and procedures, including safety protocols, while performing network maintenance and repairs.
12. Maintain a high level of professionalism and customer service at all times.
13. Continuously seek ways to improve network operations and proactively make recommendations for enhancements.
14. Attend training and professional development opportunities to enhance technical skills and knowledge.
15. Collaborate with other teams and departments within the company to resolve network issues and improve overall efficiency.

According to JobzMall, the average salary range for a Network Technology Technician I in Tulsa, OK, USA is $44,000 - $61,000 per year. This can vary depending on the specific job duties, experience level, and company. Some technicians may earn more or less than this range.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.