Inside Solutions Representative

Do you have a passion for providing exceptional customer service? Are you a problem-solver who can think on your feet and offer innovative solutions? If so, we have the perfect opportunity for you as an Inside Solutions Representative at Cox Business. You will be joining a dynamic team that prides itself on delivering top-notch support to our valued customers. As a representative, you will be responsible for understanding and addressing customer needs, identifying opportunities for upselling and cross-selling, and ensuring overall customer satisfaction. To excel in this role, you must possess strong communication skills, have a knack for building relationships, and be comfortable working in a fast-paced and ever-changing environment. Join our team and take your career to the next level with Cox Business.

1. Provide exceptional customer service to all clients, ensuring their needs are met and their issues are resolved in a timely and satisfactory manner.
2. Utilize problem-solving skills to quickly and effectively address customer concerns and find innovative solutions to their problems.
3. Act as a liaison between customers and internal teams, communicating customer feedback, needs, and concerns to the appropriate departments.
4. Proactively identify opportunities for upselling and cross-selling to increase revenue and enhance the customer experience.
5. Maintain a thorough understanding of Cox Business products and services, and effectively communicate their features and benefits to customers.
6. Build and maintain strong relationships with customers, fostering trust and loyalty.
7. Stay up-to-date on industry trends and changes in technology to better assist customers and make informed recommendations.
8. Monitor customer satisfaction levels and take necessary actions to ensure overall customer satisfaction.
9. Collaborate with team members to continuously improve processes and procedures for delivering exceptional customer service.
10. Maintain accurate records of all customer interactions and transactions.
11. Adhere to company policies and procedures to ensure consistency and compliance.
12. Continuously develop and improve communication and relationship-building skills to excel in the role.
13. Embrace a fast-paced and ever-changing environment, adapting quickly to new processes, technologies, and customer needs.
14. Strive to meet and exceed performance metrics and goals set by the company.
15. Take ownership of customer issues and follow through until resolution is reached.

According to JobzMall, the average salary range for a Inside Solutions Representative in Irvine, CA, USA is $42,000-$53,000 per year. However, this can vary depending on factors such as experience, education level, and the specific company and industry. Some Inside Solutions Representatives in Irvine may earn higher salaries, up to $70,000 or more, while others may earn lower salaries, around $30,000-$40,000 per year.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.