Field Engineering Operations Technician II

Welcome to Cox Business! We are a leading provider of communication and technology services for businesses of all sizes. Our Field Engineering Operations Technician II plays a crucial role in keeping our network and services running smoothly. As a Technician II, you will be responsible for maintaining, troubleshooting, and repairing our network equipment in the field. We are seeking candidates who are knowledgeable, detail-oriented, and passionate about delivering exceptional service to our customers. If you have a strong technical background and a desire to contribute to a dynamic and growing company, we would love to have you join our team.

1. Perform routine inspections and maintenance on network equipment to ensure optimal functioning and prevent potential issues.
2. Troubleshoot and resolve network issues in a timely and efficient manner to minimize downtime for customers.
3. Conduct repairs and replacements of faulty equipment as needed.
4. Monitor network performance and identify potential areas for improvement or upgrades.
5. Communicate with customers to understand and address their technical concerns and provide excellent customer service.
6. Keep accurate records of all maintenance, repairs, and upgrades performed.
7. Collaborate with other team members and departments to ensure smooth operation of the network.
8. Stay up-to-date with industry developments and advancements in technology to continuously improve skills and knowledge.
9. Follow safety protocols and guidelines while working in the field.
10. Maintain a clean and organized work environment to ensure efficient workflow.
11. Provide training and guidance to junior technicians when needed.
12. Adhere to company policies and procedures at all times.
13. Assist with special projects and initiatives as assigned by supervisors.
14. Represent the company in a professional and positive manner at all times.
15. Embrace a culture of continuous learning and improvement to enhance technical skills and contribute to the overall success of the company.

According to JobzMall, the average salary range for a Field Engineering Operations Technician II in Tolleson, AZ, USA is $60,000 to $80,000 per year. This may vary depending on factors such as experience, education, and specific job duties.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.