Dealer Services Specialist
Are you ready to take your customer service skills to the next level? Do you have a passion for providing exceptional support to clients? Look no further, as Cox Business is seeking a Dealer Services Specialist to join our team! In this role, you will be responsible for ensuring our dealer partners receive top-notch service and support. We are looking for a highly motivated individual with excellent communication skills and a strong background in account management. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!
- Provide exceptional customer service to dealer partners, including responding promptly to inquiries, addressing concerns, and resolving issues in a timely and professional manner.
- Serve as the main point of contact for dealer partners, building strong relationships and maintaining regular communication to ensure their needs are met.
- Manage a portfolio of dealer accounts, ensuring accurate and up-to-date information is maintained and all necessary documentation is completed.
- Collaborate with internal teams, such as sales and technical support, to ensure seamless service delivery and problem resolution for dealer partners.
- Proactively identify opportunities for improvement and make recommendations to enhance the dealer partner experience.
- Stay up-to-date on product and service offerings, as well as industry trends and developments, to effectively support and advise dealer partners.
- Conduct regular check-ins with dealer partners to assess satisfaction levels and address any concerns or issues.
- Utilize strong problem-solving skills to resolve complex issues and escalations from dealer partners.
- Monitor and track dealer partner performance, providing regular reports and analysis to inform business decisions.
- Maintain accurate records of all interactions and transactions with dealer partners in our CRM system.
- Collaborate with cross-functional teams to develop and implement strategies to increase dealer partner satisfaction and retention.
- Act as a brand ambassador for Cox Business, promoting our products and services to dealer partners and helping to drive sales and revenue growth.
- Continuously seek out opportunities to improve processes and procedures to streamline service delivery and enhance the dealer partner experience.
Knowledge Of Telecommunications Industry: A Dealer Services Specialist At Cox Business Should Have A Strong Understanding Of The Telecommunications Industry, Including Products, Services, And Market Trends.
Excellent Communication Skills: This Role Requires Frequent Communication With Dealers And Internal Teams, So Strong Written And Verbal Communication Skills Are Essential.
Customer Service Experience: Dealer Services Specialists Must Have Experience In Providing Excellent Customer Service, As They Will Be Responsible For Managing And Resolving Dealer Inquiries And Issues.
Attention To Detail: The Ability To Pay Close Attention To Detail Is Crucial In This Role, As Dealer Services Specialists Are Responsible For Accurately Entering And Maintaining Dealer Information And Orders.
Time Management Skills: This Position Requires Multitasking And Managing Multiple Dealer Accounts, So Strong Time Management And Organizational Skills Are Necessary To Succeed.
Data Analysis
Communication
Sales
Time Management
Attention to detail
Negotiation
customer service
Relationship Building
Computer skills
Organization
Problem-Solving
Multi-tasking
Communication
Leadership
Time management
Interpersonal Skills
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Dealer Services Specialist in Phoenix, AZ, USA is between $32,000 to $55,000 per year. However, this can vary depending on the specific company, experience level, and additional skills and qualifications of the individual.
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Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.
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