Cox Business

Cloud Support Engineer II, VDI

Cox Business
Raleigh, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Cox Business, we are seeking a highly skilled and motivated Cloud Support Engineer II with expertise in Virtual Desktop Infrastructure (VDI). As a member of our dynamic team, you will be responsible for providing technical support for our cloud-based VDI solutions, ensuring the smooth functioning of our clients' virtual desktop environments. We are looking for an individual who is passionate about delivering exceptional customer service, has a strong understanding of VDI technologies, and thrives in a fast-paced and ever-changing environment. If you have a proven track record of troubleshooting and resolving complex technical issues, along with a desire to continuously learn and grow, we want to hear from you. Join us at Cox Business and be a part of an innovative and collaborative team, dedicated to providing cutting-edge solutions to our clients.

  1. Provide technical support for Cox Business' cloud-based VDI solutions.
  2. Troubleshoot and resolve complex technical issues related to virtual desktop environments.
  3. Collaborate with team members to ensure the smooth functioning of clients' VDI environments.
  4. Stay up-to-date with the latest VDI technologies and trends.
  5. Deliver exceptional customer service to clients, addressing their technical concerns and inquiries.
  6. Continuously learn and improve technical skills to enhance support services.
  7. Proactively identify and recommend improvements to VDI systems and processes.
  8. Document technical solutions and create knowledge base articles for internal and external use.
  9. Coordinate with cross-functional teams to resolve escalated technical issues.
  10. Participate in on-call rotation to provide 24/7 support to clients.
  11. Adhere to established service level agreements (SLAs) and ensure timely resolution of technical issues.
  12. Train and mentor junior support engineers on VDI technologies and processes.
  13. Collaborate with sales teams to provide technical expertise and support during client meetings and presentations.
  14. Act as a subject matter expert on all VDI-related matters within the organization.
  15. Maintain a strong understanding of Cox Business' products and services to effectively support clients.
Where is this job?
This job is located at Raleigh, NC, USA
Job Qualifications

  • Experience With Virtual Desktop Infrastructure (Vdi): A Cloud Support Engineer Ii, Vdi Should Have A Strong Background In Implementing And Supporting Vdi Solutions, Such As Vmware Horizon Or Citrix Virtual Apps And Desktops, In A Cloud Environment.

  • Knowledge Of Cloud Computing Technologies: This Role Requires A Solid Understanding Of Cloud Computing Concepts And Technologies, Such As Amazon Web Services (Aws), Microsoft Azure, Or Google Cloud Platform, As Well As Experience With Cloud-Based Infrastructure And Services.

  • Troubleshooting And Problem-Solving Skills: A Cloud Support Engineer Ii, Vdi Should Possess Excellent Troubleshooting And Problem-Solving Skills To Quickly Identify And Resolve Issues With Vdi Environments, As Well As The Ability To Diagnose And Troubleshoot Complex Technical Problems.

  • Strong Communication And Collaboration Skills: This Position Involves Working Closely With Cross-Functional Teams, Including Developers, System Administrators, And Network Engineers, So Strong Communication And Collaboration Skills Are Essential For Success.

  • Relevant Certifications: Cox Business May Require Candidates For This Position To Hold Relevant Certifications, Such As Vmware Certified Professional (Vcp), Citrix Certified Associate – Virtualization (Cca-V), Or Microsoft Certified: Azure Solutions Architect Expert, To Demonstrate Their Expertise In Cloud Computing And Vdi Technologies.

Required Skills

  • Virtualization

  • Troubleshooting

  • Network Administration

  • server management

  • Automation

  • Cloud Computing

  • Disaster recovery

  • Technical

  • Performance monitoring

  • Storage management

  • Security Management

  • Vdi Management

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Cloud Support Engineer II, VDI in Raleigh, NC, USA is $82,000 - $120,000 per year. This range can vary depending on factors such as experience, skills, and the specific company or organization hiring for the position. It is important to note that salaries may also vary depending on the type of VDI technology being used and the specific responsibilities of the role.

Additional Information
Cox Business is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 6th, 2025
Apply BeforeJune 21st, 2025
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About Cox Business

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.

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