Call Center Supervisor

We are looking for a highly motivated and experienced Call Center Supervisor to join the Cox Business team. The ideal candidate will be a customer service expert with a passion for helping others. This role reports to the Call Center Manager and will be responsible for supervising a team of call center agents, ensuring quality customer service and managing day-to-day operations. The successful candidate will have proven experience working in a fast-paced call center environment, excellent communication skills, and the ability to motivate a team to achieve results. In addition, the ideal candidate will be well-versed in customer service best practices and have a strong understanding of the industry. If you have the experience and drive necessary to excel in this role, we would love to hear from you!

Responsibilities:

1. Supervise a team of call center agents to ensure customer satisfaction and quality customer service.
2. Monitor performance of team against key performance indicators and set goals.
3. Ensure adherence to customer service standards and compliance with company policies and procedures.
4. Provide coaching and feedback to team members to ensure performance improvement.
5. Maintain effective communication between team and management.
6. Handle customer inquiries and complaints in a timely and professional manner.
7. Track daily performance metrics and generate reports.
8. Develop and implement customer service strategies.
9. Troubleshoot customer service issues and identify solutions.
10. Identify areas of improvement and develop action plans to enhance processes.

According to JobzMall, the average salary range for a Call Center Supervisor in Las Vegas, NV, USA is $44,000 - $60,000 per year. The salary range may vary depending on the employer and experience of the Call Center Supervisor.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.