Auction Support Specialist
Do you have a passion for customer service and a knack for problem-solving? Are you looking for a dynamic and fast-paced work environment? If so, we have the perfect opportunity for you! Cox Business is seeking an Auction Support Specialist to join our team and provide top-notch support to our auction customers. This role requires strong communication skills, attention to detail, and the ability to thrive in a team-oriented setting. If you have a desire to make a meaningful impact in the world of auctions, we want to hear from you!
- Provide exceptional customer service to auction customers by addressing their inquiries and concerns in a timely and professional manner.
- Troubleshoot and resolve any technical issues that may arise during auctions, ensuring a seamless experience for customers.
- Collaborate with cross-functional teams to resolve complex customer issues and provide effective solutions.
- Maintain a deep understanding of auction processes, policies, and procedures to effectively support customers.
- Act as a subject matter expert on all auction-related matters and stay up to date on industry developments and trends.
- Proactively identify opportunities for process improvement and provide feedback to enhance the customer experience.
- Document customer interactions and maintain accurate records of all customer communications and resolutions.
- Assist in training new team members and provide ongoing support and guidance to ensure a high level of service is maintained.
- Collaborate with sales and marketing teams to identify potential opportunities for upselling and cross-selling to auction customers.
- Maintain a positive and professional attitude at all times, promoting a friendly and welcoming atmosphere for customers and colleagues alike.
Knowledge Of Auction Industry: A Qualified Auction Support Specialist Should Have A Thorough Understanding Of The Auction Industry, Including The Various Types Of Auctions, Bidding Processes, And Legal Regulations.
Excellent Communication Skills: This Role Requires Strong Communication Skills To Effectively Interact With Clients, Vendors, And Other Team Members. The Ability To Convey Information Clearly And Professionally Is Essential.
Attention To Detail: A Successful Auction Support Specialist Must Have A Keen Eye For Detail To Ensure Accuracy In All Aspects Of The Auction Process, From Cataloging Items To Processing Bids And Payments.
Customer Service Experience: As A Customer-Facing Role, A Strong Background In Customer Service Is Crucial For An Auction Support Specialist. This Includes The Ability To Handle Customer Inquiries And Complaints With Patience And Professionalism.
Organizational Skills: A Auction Support Specialist Must Be Highly Organized To Manage Multiple Tasks And Deadlines In A Fast-Paced Auction Environment. The Ability To Prioritize Tasks And Stay On Top Of All Necessary Paperwork And Documentation Is Essential.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Sales Support
Teamwork
Problem-Solving
Technical Knowledge
Adapt
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Auction Support Specialist in San Diego, CA, USA is $40,000 to $50,000 per year. However, this can vary depending on factors such as the specific company, experience level, and additional skills and qualifications.
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Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.
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