
Service Desk Technician
The Service Desk Technician (SDT) provides technical guidance and assistance to the staff, clients or customers. SDT is regarded as a trouble-shooter who understands all types of computer problems and provides technology for the hardware, software and the systems. SDT assures an uninterrupted work process and advises how the output can be maximized. Installation of computer software and hardware. Perform Virus on-demand scanning on customer computers. Monitor health of computer hardware. Responsible for Active Directory, TMW Security, AS400 security, Great Plains security, and other application security settings at discretion of Service Desk Manager. Help to define and execute ongoing customer hardware administration and maintenance plans, procedures, and operations.
Demonstrated knowledge of Windows operating systems and desktop products.
Ability to work with hardware/software service and technical support vendors.
3 years Computer/Software Administrator on a medium sized network of thin client and desktop systems
Time Management
MS Excel
Data Manipulation
Root Cause Analysis
Troubleshooting skills
Change management skills
Process Improvement
Results Oriented
Verbal communication
written communication
Adaptability
According to JobzMall, the average salary range for a Service Desk Technician in 400 Birmingham Hwy, Chattanooga, TN 37419, USA is between $19,000 and $37,000. This range is based on salaries reported by users on the JobzMall website. The salary range may also vary depending on the type of company and the experience of the Service Desk Technician.
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Covenant Transport, Inc. is a truckload carrier headquartered in Chattanooga, Tennessee and is the expedited specialist of publicly traded parent company Covenant Transportation Group and doing business as Covenant Transport Services.

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