Call Center Specialist

Saginaw, MI, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Covenant Health Care is looking for a skilled and motivated Call Center Specialist to join our team. We’re seeking an individual with excellent customer service and communication skills, the ability to multi-task and remain organized, and the capacity to think quickly and respond to customer inquiries in a professional and courteous manner. If you’re a customer service professional with a passion to help others, this is the role for you.The ideal candidate for this position will have a minimum of 2 years of customer service experience in a fast-paced call center environment, a high school diploma or equivalent, and a track record of providing outstanding customer service. They will also possess strong problem-solving and critical thinking skills, and have the ability to remain calm under pressure. The successful candidate will have a positive attitude, an aptitude for learning, and a commitment to providing exceptional customer service.

Responsibilities:

Handle incoming customer inquiries in a professional and courteous manner.
Utilize problem-solving and critical thinking skills in order to resolve customer inquiries and issues.
Respond quickly to customer inquiries and provide accurate information in a timely manner.
Maintain a high level of customer satisfaction and ensure customer loyalty.
Remain organized and multi-task effectively in a fast-paced call center environment.
Provide feedback and suggestions to management on how to improve overall customer service.
Remain current on all product and service offerings.
Develop and maintain relationships with customers to ensure ongoing satisfaction.

Where is this job?

This job is located at Saginaw, MI, USA

Job Qualifications

Excellent Communication Skills
High School Diploma Or Equivalent
Ability To Work Independently And As Part Of A Team
Strong Customer Service Orientation
Knowledge Of Call Center Processes And Procedures
Computer Literacy And Working Knowledge Of Call Center Software
Ability To Identify And Resolve Customer Issues
Ability To Assess And Prioritize Multiple Tasks

Required Skills

Documentation
Data Entry
Communication
Time Management
Technical Support
Multitasking
Organizational Skills
Negotiation
Conflict Resolution
customer service
Listening
Empathy
Patience
Problem-Solving
Phone Etiquette

Soft Skills

Communication
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Call Center Specialist in Saginaw, MI, USA is $29,765 - $38,082 per year. This salary range can vary depending on a person's experience, educational background, and qualifications.

Additional Information

Covenant Health Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedAugust 15th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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