Support Services Team Lead
Welcome to Covance-Labcorp, a leading global life sciences company dedicated to advancing healthcare and delivering innovative solutions to our clients. We are seeking a highly motivated and experienced Support Services Team Lead to join our dynamic team. As the Team Lead, you will play a crucial role in leading a team of support services professionals to provide exceptional customer service and support to our clients. If you are a natural leader with a passion for delivering exceptional service and have a strong background in support services, we want to hear from you. Join us in our mission to improve lives and make a difference in the world of healthcare.
- Lead and mentor a team of support services professionals to ensure exceptional customer service and support is provided to clients.
- Create and implement strategies to improve the efficiency and effectiveness of the support services team.
- Monitor and evaluate team performance to identify areas for improvement and provide coaching and training as needed.
- Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction.
- Collaborate with other departments to ensure seamless coordination and communication in providing support to clients.
- Stay up-to-date with industry trends and best practices to continuously improve the support services provided.
- Prepare and present regular reports on team performance and key metrics to management.
- Handle escalated client issues and provide timely and effective resolution.
- Oversee the scheduling and allocation of tasks among team members to ensure all client needs are met in a timely manner.
- Maintain a positive and productive work environment, fostering teamwork and collaboration amongst team members.
- Conduct regular performance evaluations and provide feedback to team members to support their growth and development.
- Ensure compliance with company policies and procedures, as well as industry regulations.
- Assist in the recruitment and onboarding of new team members.
- Continuously seek opportunities to improve processes and procedures to enhance the overall support services experience for clients.
- Act as a role model for the team by exemplifying professionalism, excellent customer service, and a strong work ethic.
Leadership Skills: A Support Services Team Lead Should Have Experience In Successfully Leading A Team, Motivating Team Members, And Managing Team Dynamics.
Knowledge Of Laboratory Operations: The Ideal Candidate Should Have A Strong Understanding Of Laboratory Processes And Procedures, As Well As Experience In Managing Laboratory Equipment And Supplies.
Communication And Interpersonal Skills: The Ability To Effectively Communicate With Team Members, Clients, And Management Is Crucial For A Support Services Team Lead. Strong Interpersonal Skills Are Also Necessary For Building And Maintaining Positive Relationships Within The Team.
Problem-Solving And Decision-Making Abilities: As A Leader, The Support Services Team Lead Should Be Able To Identify And Address Issues Efficiently, Make Sound Decisions, And Implement Effective Solutions.
Time Management And Organizational Skills: The Support Services Team Lead Must Be Able To Prioritize Tasks, Manage Multiple Projects Simultaneously, And Meet Deadlines While Maintaining A High Level Of Accuracy And Attention To Detail.
Quality Assurance
Process Improvement
Project Planning
Data Analysis
Communication
Time Management
Team Management
Conflict Resolution
customer service
Training and Development
Problem-Solving
Technical Expertise
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Services Team Lead in Portland, OR, USA is between $65,000 and $90,000 per year. This may vary depending on the specific job duties, level of experience, and company size.
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Covance Inc. is a contract research organization headquartered in Princeton, New Jersey, providing nonclinical, preclinical, clinical and commercialization services to pharmaceutical and biotechnology industries. The company is owned by LabCorp and employs more than 50,000 people in over 60 countries. In 2014, Laboratory Corporation of America- Labcorp, purchased Covance.
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