Support Services Manager

Welcome to Covance, a leading global contract research organization providing innovative solutions to advance healthcare. We are seeking a dedicated and dynamic Support Services Manager to join our team and help us deliver exceptional support services to our clients. In this role, you will oversee a team of support staff and ensure the smooth operation of all support services within our organization. We are looking for a highly organized and detail-oriented individual with strong leadership skills and a passion for providing excellent customer service. If you are a self-motivated and team-oriented individual with a background in support services management, we encourage you to apply.

1. Oversee and manage a team of support staff to ensure efficient and effective delivery of support services to clients.
2. Develop and implement strategies to improve support services processes and procedures.
3. Monitor and analyze support services metrics, identifying areas for improvement and implementing solutions.
4. Train and mentor support staff to ensure high quality service delivery and professional development.
5. Collaborate with other departments and teams to identify and address any support service issues or concerns.
6. Develop and maintain strong relationships with clients to understand their needs and ensure satisfaction with support services.
7. Create and maintain support services budgets and manage expenses within budgetary guidelines.
8. Ensure compliance with company policies, procedures, and regulations related to support services.
9. Stay updated on industry trends and best practices in support services, and make recommendations for implementation.
10. Handle any escalated support service issues and provide timely resolution.
11. Conduct regular performance evaluations and provide feedback and coaching to support staff.
12. Develop and implement contingency plans to ensure uninterrupted support services in case of any disruptions or emergencies.
13. Maintain a positive and professional work environment within the support services team.
14. Collaborate with the HR department to recruit, train, and onboard new support staff.
15. Continuously seek ways to improve customer service and enhance the overall client experience.

According to JobzMall, the average salary range for a Support Services Manager in Charlotte, NC, USA is $75,000-$90,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries or additional benefits such as bonuses and stock options. It is important to research the specific company and negotiate salary based on your qualifications and experience.

Covance Inc. is a contract research organization headquartered in Princeton, New Jersey, providing nonclinical, preclinical, clinical and commercialization services to pharmaceutical and biotechnology industries. The company is owned by LabCorp and employs more than 50,000 people in over 60 countries. In 2014, Laboratory Corporation of America- Labcorp, purchased Covance.