Supervisor, Support Services
Welcome to Covance, a leading global provider of drug development services. We are seeking a highly motivated and experienced individual to join our team as a Supervisor in our Support Services department. In this role, you will oversee and lead a team of support services professionals, ensuring the timely and efficient delivery of services to our clients. As a Supervisor at Covance, you will have the opportunity to utilize your leadership skills and industry knowledge to drive excellence in service delivery. The ideal candidate will possess strong communication and organizational skills, along with a minimum of 3 years of supervisory experience in a support services environment. If you are passionate about delivering exceptional customer service and have a strong background in management, we encourage you to apply for this exciting opportunity at Covance.
- Oversee the daily operations of the Support Services department, including managing staff schedules and ensuring adequate coverage.
- Lead and motivate a team of support services professionals to achieve departmental goals and targets.
- Ensure timely and efficient delivery of services to clients, maintaining high levels of customer satisfaction.
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the department.
- Train and onboard new team members, providing them with the necessary tools and resources to succeed.
- Monitor and evaluate team performance, providing feedback and coaching as needed.
- Collaborate with other departments to ensure seamless delivery of services and identify areas for improvement.
- Manage and resolve client escalations, maintaining professionalism and finding solutions to meet their needs.
- Utilize industry knowledge and best practices to drive excellence in service delivery.
- Communicate with senior management to provide updates on departmental performance and suggest ideas for improvement.
- Maintain accurate records and reports on team performance, service delivery, and client satisfaction.
- Adhere to all company policies and procedures, ensuring compliance with regulatory standards.
- Stay up-to-date with industry trends and advancements, incorporating them into departmental processes.
- Foster a positive and collaborative work environment, promoting teamwork and open communication.
- Participate in hiring and performance evaluations for the Support Services department.
In-Depth Knowledge Of Support Service Operations: A Supervisor For Support Services At Covance Should Possess A Comprehensive Understanding Of The Company's Support Service Operations, Including Procedures, Protocols, And Systems.
Strong Leadership Skills: The Ideal Candidate For This Role Must Have Proven Experience In Leading And Managing A Team Of Support Service Professionals, Including Setting Performance Goals, Conducting Performance Evaluations, And Providing Ongoing Training And Guidance.
Excellent Communication And Interpersonal Skills: As A Supervisor, Support Services, Effective Communication Is Crucial For Collaborating With Colleagues, Addressing Customer Inquiries, And Resolving Conflicts. Therefore, The Candidate Should Possess Strong Verbal And Written Communication Skills And Be Able To Build Positive Relationships With Team Members And Stakeholders.
Quality And Process Improvement Mindset: Covance Values Continuous Improvement And Quality Assurance, And The Supervisor For Support Services Should Have A Keen Eye For Identifying Areas For Improvement And Implementing Solutions To Enhance Efficiency And Productivity.
Experience In A Clinical Research Or Healthcare Setting: While Not Mandatory, Previous Experience Working In A Clinical Research Or Healthcare Setting Would Be An Advantage For This Role. It Would Provide The Necessary Knowledge And Understanding Of The Industry And Its Regulations, Which Are Essential For Effective Supervision Of Support Services.
Budgeting
Process Improvement
Communication
Time Management
Team Management
Problem Solving
Conflict Resolution
customer service
Quality Control
Planning and Coordination
Resource allocation
Communication
Leadership
Time management
flexibility
Attention to detail
Teamwork
collaboration
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Supervisor, Support Services in Charlotte, NC, USA is between $50,000 and $75,000 per year. However, this can vary depending on factors such as experience, industry, and company size.
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Covance Inc. is a contract research organization headquartered in Princeton, New Jersey, providing nonclinical, preclinical, clinical and commercialization services to pharmaceutical and biotechnology industries. The company is owned by LabCorp and employs more than 50,000 people in over 60 countries. In 2014, Laboratory Corporation of America- Labcorp, purchased Covance.
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