Senior Service Representative

Welcome to Covance-Labcorp, a leading global provider of drug development and diagnostic services. We are currently seeking a highly skilled and motivated Senior Service Representative to join our team. As a Senior Service Representative, you will play a critical role in ensuring exceptional customer service and support for our clients. This is a unique opportunity to join a dynamic and innovative company that is dedicated to improving health and improving lives. To be successful in this role, you must have a strong background in customer service, excellent communication skills, and a passion for providing exceptional service. If you are ready to take your career to the next level, we invite you to apply for this exciting opportunity with Covance-Labcorp.

1. Provide exceptional customer service to clients, ensuring their satisfaction with our services and addressing any concerns or issues in a timely manner.
2. Serve as the primary point of contact for clients, developing and maintaining strong relationships to better understand their needs and preferences.
3. Collaborate with various departments and teams to ensure efficient and effective service delivery to clients.
4. Communicate with clients to gather feedback and identify areas for improvement in our services.
5. Act as a mentor to junior service representatives, providing guidance and support to help them excel in their roles.
6. Stay up-to-date on industry trends and developments to better understand our clients' needs and provide relevant solutions.
7. Handle and resolve complex and escalated client inquiries and issues.
8. Maintain accurate and detailed records of client interactions and transactions in our database.
9. Collaborate with sales and marketing teams to identify potential business opportunities and assist in promoting our services to new and existing clients.
10. Monitor and ensure service level agreements are met, including response times and service quality.
11. Participate in training and development programs to continuously improve skills and knowledge related to customer service.
12. Develop and implement strategies to improve overall customer satisfaction and retention rates.
13. Represent the company in a professional and positive manner at all times.
14. Adhere to company policies and procedures to ensure compliance and maintain ethical standards.
15. Contribute to a positive and collaborative work environment by promoting teamwork and open communication.

According to JobzMall, the average salary range for a Senior Service Representative in Chantilly, VA, USA is between $43,000 to $67,000 per year. However, this can vary depending on factors such as experience, education, and industry. It is best to research specific companies and job listings in the area to get a more accurate salary estimate.

Covance Inc. is a contract research organization headquartered in Princeton, New Jersey, providing nonclinical, preclinical, clinical and commercialization services to pharmaceutical and biotechnology industries. The company is owned by LabCorp and employs more than 50,000 people in over 60 countries. In 2014, Laboratory Corporation of America- Labcorp, purchased Covance.