Patient Service Technician
Welcome to Covance, a leading global provider of drug development solutions. We are seeking a highly motivated and customer-oriented individual to join our team as a Patient Service Technician. In this role, you will play a crucial role in providing exceptional service to our patients and ensuring the success of our clinical trials. As a Patient Service Technician, you will have the opportunity to work in a dynamic and collaborative environment, supporting the advancement of healthcare and improving the lives of patients worldwide. To excel in this role, we are looking for individuals with a background in healthcare, strong communication skills, and a passion for delivering exceptional patient care. Join us in making a difference in the world of healthcare.
- Greet and welcome patients to Covance with a warm and professional demeanor.
- Provide exceptional customer service by answering patient inquiries and addressing any concerns or issues promptly and effectively.
- Collect and accurately record patient information and medical history.
- Perform diagnostic procedures and collect specimens as required for clinical trials.
- Ensure compliance with all protocols and procedures to maintain the integrity of clinical trial data.
- Collaborate with healthcare professionals and other team members to ensure timely and accurate delivery of patient services.
- Maintain a clean and organized work area, adhering to all safety and infection control protocols.
- Regularly communicate with patients to provide updates and guidance on the clinical trial process.
- Assist with the coordination of patient appointments and scheduling to ensure efficient and timely treatment.
- Continuously strive to improve patient satisfaction by actively seeking and implementing feedback and suggestions.
- Stay up-to-date with industry developments and advancements in drug development solutions to enhance knowledge and skills.
- Adhere to all regulatory and ethical standards in the conduct of patient services.
- Participate in training and development opportunities to enhance job performance and contribute to a positive team culture.
- Demonstrate a strong commitment to patient care and the advancement of healthcare through adherence to company values and goals.
- Perform other duties as assigned by supervisors to support the success of clinical trials and patient services at Covance.
Relevant Education Or Certification: A Minimum Of A High School Diploma Or Equivalent Is Required, And Applicants With An Associate's Or Bachelor's Degree In A Related Field, Such As Medical Technology Or Nursing, May Be Preferred. Additionally, Certification As A Medical Laboratory Technician (Mlt) Or Phlebotomy Technician (Pt) May Be Required.
Experience In A Clinical Setting: Previous Experience Working In A Clinical Or Healthcare Setting Is Typically Required For A Patient Service Technician Position At Covance. This May Include Experience As A Phlebotomist, Medical Assistant, Or Other Related Role.
Strong Communication Skills: Patient Service Technicians Must Have Excellent Communication Skills To Effectively Interact With Patients, Healthcare Professionals, And Other Team Members. This Includes The Ability To Explain Procedures And Answer Questions In A Clear And Professional Manner.
Attention To Detail: As A Patient Service Technician, Attention To Detail Is Crucial In Accurately Collecting, Handling, And Labeling Samples And Ensuring All Necessary Documentation Is Completed. This Role Also Requires Proficiency In Following Standard Operating Procedures And Maintaining Accurate Records.
Knowledge Of Laboratory Equipment And Procedures: Covance May Require Applicants To Have Knowledge Of Laboratory Equipment And Procedures, Such As Centrifugation, Pipetting, And Sample Storage. Some Positions May Also Require Experience With Specialized Equipment, Such As Automated Analyzers Or Point-Of-Care Testing Devices.
Data Entry
Inventory Management
Time Management
Attention to detail
customer service
Quality Control
equipment maintenance
Problem-Solving
Specimen Collection
Sample Preparation
Laboratory Procedures
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Service Technician in Seattle, WA, USA is between $30,000 and $45,000 per year. However, this can vary depending on the specific company, experience level, and additional qualifications of the individual.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Covance Inc. is a contract research organization headquartered in Princeton, New Jersey, providing nonclinical, preclinical, clinical and commercialization services to pharmaceutical and biotechnology industries. The company is owned by LabCorp and employs more than 50,000 people in over 60 countries. In 2014, Laboratory Corporation of America- Labcorp, purchased Covance.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started