IT Help Desk

Welcome to the IT Help Desk team at Covance! We are seeking enthusiastic and tech-savvy individuals to join us in providing exceptional technical support to our global organization. As a member of our team, you will have the opportunity to use your technical expertise to troubleshoot and resolve a variety of IT issues for our colleagues across the company. We value individuals who are customer-focused, proactive problem-solvers, and have a passion for continuous learning. If you thrive in a fast-paced, dynamic environment and have a strong desire to provide top-notch support, we encourage you to apply for our IT Help Desk role.

1. Provide technical assistance to colleagues across the company through various channels such as phone, email, and chat.
2. Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.
3. Document all technical issues and resolutions accurately in a ticketing system.
4. Collaborate with team members and other IT departments to escalate and resolve complex technical issues.
5. Keep up-to-date with company technology and systems to provide accurate and timely support.
6. Provide excellent customer service by actively listening, understanding, and addressing the needs of colleagues.
7. Continuously improve technical knowledge and skills through self-learning and training opportunities.
8. Follow established processes and procedures to ensure consistent and high-quality support.
9. Identify and communicate recurring technical problems and suggest solutions to prevent them.
10. Contribute to creating and updating technical support documentation and knowledge base articles.
11. Adhere to company policies and procedures, including data security and confidentiality.
12. Maintain a positive and professional attitude towards colleagues and represent the IT Help Desk team in a positive light.
13. Participate in team meetings and training sessions to share knowledge and best practices.
14. Actively participate in projects and initiatives to improve the overall IT support experience.
15. Complete other related tasks and projects as assigned by the IT Help Desk Manager.

According to JobzMall, the average salary range for a IT Help Desk in Phoenix, AZ, USA is $37,000 - $55,000 per year. This may vary depending on the specific job duties, experience level, and company size. Some IT Help Desk positions may also offer additional benefits such as healthcare, retirement plans, and bonuses.

Covance Inc. is a contract research organization headquartered in Princeton, New Jersey, providing nonclinical, preclinical, clinical and commercialization services to pharmaceutical and biotechnology industries. The company is owned by LabCorp and employs more than 50,000 people in over 60 countries. In 2014, Laboratory Corporation of America- Labcorp, purchased Covance.