Executive Director, Customer Experience and Design

Are you a visionary leader with a passion for delivering exceptional customer experiences? Are you looking for an opportunity to make a meaningful impact in the healthcare industry? Covance, a leading global contract research organization, is seeking a dynamic and strategic Executive Director to lead our Customer Experience and Design team. In this role, you will have the opportunity to shape and drive the overall customer experience strategy for our organization, while ensuring that our design solutions meet the highest standards of quality and innovation. If you possess strong leadership skills, a customer-centric mindset, and a background in design or customer experience, we want to hear from you. Join us in our mission to improve lives by bringing new medicines to market faster.

1. Develop and implement a customer experience strategy that aligns with the company's overall goals and objectives.
2. Lead and inspire a team of designers and customer experience professionals to deliver exceptional solutions that meet the needs and expectations of our clients.
3. Collaborate with cross-functional teams to ensure that the customer experience is integrated into all aspects of the organization, from product development to marketing and sales.
4. Conduct market research and analyze customer feedback to identify areas for improvement and inform strategic decisions.
5. Establish and track key performance indicators to measure the success of the customer experience strategy and make necessary adjustments as needed.
6. Foster a customer-centric culture within the organization, ensuring that all employees understand the importance of delivering exceptional experiences to our clients.
7. Develop and manage budgets for customer experience and design initiatives, ensuring efficient use of resources.
8. Stay updated on industry trends and best practices in customer experience and design, and apply them to continuously improve our processes and offerings.
9. Act as a spokesperson for the company's customer experience and design capabilities, building relationships with clients and stakeholders and promoting our services.
10. Drive innovation and creativity within the team, encouraging new ideas and approaches to enhance the customer experience and differentiate our organization from competitors.

According to JobzMall, the average salary range for a Executive Director, Customer Experience and Design in Durham, NC, USA is around $150,000-$175,000 per year. This salary range can vary depending on the specific company, industry, and level of experience of the individual. Additionally, factors such as bonuses, benefits, and location can also impact the salary range. It is important to research the specific job and company to get a more accurate understanding of the salary range.

Covance Inc. is a contract research organization headquartered in Princeton, New Jersey, providing nonclinical, preclinical, clinical and commercialization services to pharmaceutical and biotechnology industries. The company is owned by LabCorp and employs more than 50,000 people in over 60 countries. In 2014, Laboratory Corporation of America- Labcorp, purchased Covance.