Help Content Strategist

Own and manage our Learner Help Center to ensure learners have all the resources they need to be successful on Coursera. Plan, write, publish, and maintain clear, jargon-free support documentation for new and existing product features. Evaluate and track performance metrics of the Learner Help Center against industry standards. Work with Product Specialists, Product Managers, Engineers, and other support staff to understand and communicate product changes internally and externally. Drive processes and SLAs for documentation requests from internal stakeholders. Audit support documentation and leverage data to make strategic, impact-driven improvements based on partner needs and company goals. Own and execute the strategy to scale and present our self-serve resources in a user-friendly manner. Partner with other writers at the company to create and evangelize a voice and tone to maintain a consistent voice across Coursera’s various channels. Occasionally help with UX copy needs.

According to JobzMall, the average salary range for a Help Content Strategist in 381 E Evelyn Ave, Mountain View, CA 94041, USA is between $110,000 and $150,000 per year. This range may vary depending on experience, qualifications, and other factors.

Coursera is an education-focused technology company that connects millions of learners around the world with the skills and knowledge they need to transform their lives and careers. We're providing access to top-quality university-level education at a previously unimagined scale, empowering learners, organizations, and enterprises to build the skills they need to succeed in the 21st century.