Patient Relations Advocate

As a Patient Relations Advocate at Community Health Network, you will be the frontline voice of the organization, providing a positive patient experience and resolving patient inquiries. You will be responsible for advocating on behalf of patients to ensure they receive the best possible care. The ideal candidate for this position will have strong communication and customer service skills and will have the ability to provide a compassionate, patient-focused response to inquiries. If you are eager to help patients navigate the healthcare system and make their experience as positive as possible, we would love to hear from you.

Responsibilities:

1. Act as the primary point of contact for patients, responding to inquiries in a timely and professional manner.
2. Advocate for patients by working with healthcare providers to ensure they receive the best possible care.
3. Maintain a positive, patient-focused attitude when interacting with patients.
4. Resolve any patient complaints or grievances in a timely and compassionate manner.
5. Ensure compliance with all relevant regulations and policies.
6. Maintain accurate records of patient interactions.
7. Identify opportunities to improve the patient experience.
8. Proactively provide patients with helpful information about the healthcare system.
9. Remain current on changes in the healthcare system and new services offered.

According to JobzMall, the average salary range for a Patient Relations Advocate in Indianapolis, IN, USA is $36,724 to $45,780. The median salary is $41,252.

The salary range can vary depending on the years of experience, education, qualifications, and other factors. It is important for the employer and the job seeker to negotiate a salary that is fair and reasonable for both parties.

Community Health Network has been deeply committed to the communities it serves since opening its first hospital, Community Hospital East, in 1956. Community Health Network puts patients first while offering a full continuum of healthcare services, world-class innovations and a new focus on population health management. Exceptional care, simply delivered, is what sets Community Health Network apart and what makes it a leading not-for-profit healthcare destination in central Indiana.