Customer Service Representative (Bilingual European Languages ) H/F - CDD 5 mois
Are you looking for an exciting opportunity to utilize your language skills and passion for customer service? Look no further! Columbia Sportswear is seeking a highly motivated and enthusiastic Customer Service Representative who is fluent in one or more European languages. This is a 5-month contract position that offers the chance to work for a renowned international brand and be a part of our dynamic team. If you have a strong customer service background and are bilingual in European languages, we want to hear from you!
- Providing excellent customer service to clients in a timely and professional manner.
- Communicating with customers in one or more European languages to assist with their inquiries and concerns.
- Responding to customer inquiries via phone, email or other communication channels.
- Resolving customer complaints and escalations in a calm and efficient manner.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Collaborating with other team members to ensure consistent and high-quality customer service.
- Keeping up-to-date with product knowledge and company policies to effectively assist customers.
- Identifying and escalating any recurring issues to the appropriate department.
- Adhering to company guidelines and procedures to ensure customer satisfaction.
- Meeting and exceeding performance targets and goals set by the company.
- Assisting with various administrative tasks related to customer service.
- Providing feedback and suggestions for improving customer service processes.
- Representing the company's brand and values in all customer interactions.
- Adapting to a fast-paced and constantly changing work environment.
- Embracing opportunities for personal and professional growth within the company.
Fluency In At Least Two European Languages: The Ideal Candidate Should Be Fluent In Multiple European Languages, Such As French, German, Spanish, Or Italian, In Order To Effectively Communicate With Customers From Different Countries.
Excellent Communication Skills: A Customer Service Representative Must Have Strong Verbal And Written Communication Skills In Order To Effectively Assist Customers And Address Their Concerns.
Previous Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In The Retail Industry, Is Highly Desirable For This Position.
Knowledge Of Columbia Sportswear Products: Familiarity With Columbia Sportswear Products And The Outdoor Industry Is A Plus, As It Will Help The Representative Provide Accurate And Helpful Information To Customers.
Strong Problem-Solving Abilities: The Ability To Think On Your Feet And Find Solutions To Customer Issues Is Crucial For A Customer Service Representative. Candidates Should Be Able To Multitask And Handle Difficult Situations With Ease.
Time Management
Product knowledge
Problem Solving
Conflict Resolution
Customer Relations
Active listening
Teamwork
Sales skills
Adaptability
Cultural Sensitivity
Multilingual Communication
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative (Bilingual European Languages ) H/F - CDD 5 mois is between €25,000 and €30,000 per year. This may vary depending on the specific job duties and responsibilities, as well as the experience and qualifications of the individual. Additionally, factors such as location and the specific company may also impact the salary range.
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The Columbia Sportswear Company is a company that manufactures and distributes outerwear, sportswear, and footwear, as well as headgear, camping equipment, ski apparel, and outerwear accessories. It was founded in 1938 by Paul Lamfrom, the father of Gert Boyle.
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